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Patient Navigator
3 months ago
Overview:
Terros Health is pleased to share an exciting and rewarding opportunity for an **Patient Navigator** working at our **27th Avenue** Health Center** **location**_._** Reporting to the Practice Manager, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.
Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.
**_
Recently awarded among _**_Arizona’s Most Admired Companies in 2022_**
**Responsibilities**:
**Terros Health** is hiring a **Patient Navigator** at our 27th Avenue Health Center in Phoenix, AZ.**
**Full-Time, Employed**
**Location: 27th Ave/ Indian School Rd**
**Monday-Friday, 8am-5pm**
**No Weekends**
**Education/ Experience Requirements**:
**A High School Diploma/GED, Associate’s Degree, or Bachelor’s Degree (Not in the Field of Behavioral Health)**
**_Plus_** a Minimum of 1.5 years Experience Working in the Behavioral Health Field, **OR**
**Bachelor’s Degree in the Field of Behavioral Health**
**1-3 Years of Experience in Health Care Services and/or Customer Service**
**Lived Experience in Mental health or Substance Use Recovery and Peer Employment Certification Required;**
**or Ability to Obtain Peer Employment Certification Within 90 days of Assuming Role**
**Full Benefits, Including 401K and Generous PTO/PST (4+ weeks/yr)**
**Position Summary**:
The Patient Navigator is part of the frontline team interfacing with patients in Terros Health Centers. This position helps create energy and excitement around Terros Health and guides patients to the right solutions and services. The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. The Patient Navigator is dedicated to delivering an excellent patient experience, discovering patients’ needs and turning every visitor into a satisfied and loyal Terros Health patient. This position reports to the Practice Manager/ Practice Supervisor.
**Benefits & Wellness**:
- Multiple medical plans - including a no premium plan for employees and their families
- Multiple dental plans - including orthodontia
- Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
- 4 Weeks of paid time off in the first year
- Wellness program
- Child Care Support Program
- Pet Insurance
- Group life and disability insurance
- Employee Assistance Program for the Whole Family
- Personal and family mental and physical health access
- Professional growth & development - including scholarships, clinical supervision, and CEUs
- Employee perks and discounts
- Gym memberships
- Tuition at GCU and University of Phoenix
- Car rentals
- Bilingual pay differential
Qualifications:
- High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health care (e.g. healthcare administration, insurance billing and coding, psychology) or social work, human services, communication preferred.
- Have strong people skills
- approachable, a good listener, and empathetic. Passionate about Terros Health’s mission and eager to share that passion with others.
- At least one
- year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking required. Front office experience in healthcare, behavioral health, dental or a medical office is preferred.
- Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
- Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment**.**
- This role is a non-driving position. Must be 18 years of age and with less than two years’ driving experience or no driving exper
