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Practice Manager

5 months ago

Scottsdale, United States Salt River Pima-Maricopa Indian Community Full time

**Definition**:
**Definition**: Under the general supervisor of the Practice Administrator, the practice manager will oversee the day-to-day operational needs of an assigned River People Health Center clinical area (primary care, specialty care, behavioral health or dental) including, adherence to budget, monitoring productivity and revenue generation, front office duties, scheduling staff, patient satisfaction and recording keeping. The Practice manager will ensure that the clinic division assigned will run smoothly, opens and closes on time and that appointments are made and kept. Making sure that the assigned clinic division is opened and closed on time and that the daily business and operational needs are met. **This job class is treated as FLSA Exempt.**

**Essential Functions**: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

**Distinguishing Features**: The Practice Manager is assigned oversight to one clinic area which is summarized in the Position Differentiations.

**Examples of Tasks**:
**Position Differentiations**
- Manage the day to day operations of primary care, specialty care, behavioral health, or dental.
- Hiring, training, and supervising administrative staff.
- Managing finances, including budgets and payroll.
- Collaborating with medical (_behavioral health, dental_) personnel and executive team to develop and assess business strategies.
- Identify areas of improvement regarding operations to include patient flow, workload balancing and other key performance indicators.
- Monitoring inventory and placing orders for resupply.
- Ensuring the practice complies with industry regulations.
- Interacting with patients and addressing any concerns or complaints.
- Organizing and maintaining patient records.
- Working as a team to ensure the practice runs effectively and meets organizational benchmarks regarding productivity and revenue projections.

**Tasks**:

- Provides full administrative supervision and oversees the day-today administration of assigned clinic area.
- Serves as a communication liaison with the Practice Administrator, providers, staff and technicians.
- Assists Practice Administrator in formulating and adhering to clinic area budgets.
- Prepares shift schedules and coordinates time off, process weekly time records
- Maintains assigned clinic area oversite by initiating, coordinating, and enforcing operational policies and procedures.
- Overseeing daily operations of other front office staff, and ensuring optimal use of everyone’s time and skills.
- Resolving conflicts among staff and between staff and patients
- Participate in the writing and interpreting HHS & RPHC policies and procedures
- Interacting with sales representatives from medical and pharmaceutical companies
- Oversees the problem-solving and troubleshooting activities involving technicians, staff and other intradepartmental and interdepartmental personnel.
- Develops staff goals and objectives for evaluation, evaluates performance of assigned department staff and conducts timely performance evaluations (EPAR’s)
- Follows all departmental and Community policies and procedures
- Maintains department direction with River People Health Center objectives on standards of operations including monitoring productivity and revenue projections.
- Evaluates processes and procedures within scope of the assigned clinic area operations for quality workflow processes, recommends changes to meet the organizational goals,
- Responsible for periodic reporting of key performance indicators to executive team and the Quality Committee.
- Identifies reimbursement issues and takes timely steps to resolve,
- Observes policies, procedures and guidelines with respect to the HHS and RPHC’s protocols.
- Ensures staff are qualified and trained with tools to support successful execution of their duties,
- Assigns and directs the daily workflows and associated clinic area activities
- Ensure all patient interactions will be conducted in accordance to HIPPA regulations to maintain patient confidence and protect confidential information.
- Maintain current and updated professional knowledge and proficiency of the scope of service of assigned clinic area through continuing education, staff meetings, training and conferences, etc.
- Performs other job-related duties as assigned to maintain and enhance departmental operations

**Knowledge, Skills, Abilities, and Other Characteristics**:

- Knowledge of the history, customs, culture, traditions and government of the Salt River Pima
- Maricopa Indian Community,
- Knowledge of medical, public health and social service resources available to Community members
- Skill with verbal and written communication and the ability to communicate effectively with a wide r