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Customer Service Specialist

4 months ago

Gaithersburg, United States Excelitas Noblelight America LLC Full time

Excelitas Noblelight is seeking a **Customer Service Specialist** to join our team of professionals
- Help troubleshoot problems with customer orders, customer accounts and other related issues;
- Monitor mailboxes to provide customer service by staying on top of new, pending orders and customer status requests;
- Monitor CRM to process opportunities and provide updates to Sales internal/external;
- Work in partnership with Sales, Production, Planning, Procurement, Finance and Tech Service to ensure all requests and sales orders are actioned, invoiced and shipped in the agreed lead-times provided;
- Monitor sales performance through sales tracking tools and report progress to customers, sales and outside sales reps;
- Work closely with Production, Planning, Procurement, Finance and Sales to ensure all requests and sales orders are actioned and invoiced in the agreed lead-times provided;
- Manage high priority accounts by processing customer quotes, sales orders, providing updates and lead-times
- Create, process and monitor intercompany purchase orders;
- Create cases in CRM for all Customer Service-related issues;
- Live order entry using ACD (Automatic Call Distributor) phone system;
- Utilize a variant configurate in SAP for some custom products;
- Answer sales and customer related calls;
- Some administrative work as needed;
- Identify where improvement is needed in sales practices and make suggestions for improvements.

Visa sponsorship is not available for any position at Excelitas

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

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