The Village of Love is seeking to fill the following position: Overnight Shelter Attendant

**OVERNIGHT ATTENDANT Essential functions and responsibilities include, but are not limited to**:Provide a safe and welcoming environment: greet guests and visitors, respond to requests, provide support to staff and participants, follow center guidelines. **Sign in each guest that stays overnight ** In the morning assist with the departure process to ensure all clients are exited -Provide for the needs of guests during their overnight stay **Set up/take down sleep center; prepare cots, blankets, client bins, sleeping areas. Provide regular reporting of events and complete logs; daily. ** Providing de-escalation /crisis intervention as necessary. **Other and additional related duties as needed and assigned to support the mission of the organization**

**Requirements**:

- Must be able to work overnight and maintain vigilance
- Flexibility and patience
- Compassion, empathy for and understanding of problems, limitations, and needs of the homeless, A genuine concern for homeless and vulnerable populations
- A willingness and ability to work cooperatively with co-workers and supervisors, Must possess a positive, helpful and pleasant attitude
- Must be able to work independently in a fast-paced environment
- Ability to perform under circumstances of possible emotional stress and conflict, including possibly dealing with uncooperative participants
- Ability to maintain timely and punctual attendance and adhere to organizational guidelines
- Ability to safely and successfully perform the essential job functions

**Competencies**
- Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
- Good written and oral communication skills required
- Sensitivity to confidential matters is required
- Possess an outgoing and enthusiastic personality

**Required Education and Experience**
- Experience working with homeless populations is a plus
- Minimum 1 year Customer service or related experience is required
- High school diploma required
- Some college preferred
- Direct service experience with homeless or disadvantaged populations preferred
- Bilingual preferred

**Location**: Alameda, Ca

**Position Type**: Full Time (8 Hours), On Call (as needed)

**If you think you would be a good fit, we encourage you to apply.**

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Pay: $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

People with a criminal record are encouraged to apply

**Experience**:

- Customer service: 1 year (required)
- Data Entry: 1 year (required)

License/Certification:

- Driver's License (preferred)

Work Location: In person