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Front Desk Agent/receptionist

4 months ago

Troy, United States Growing Medical Office Full time

We are currently seeking a friendly and efficient Front Desk Receptionist to join our busy Doctor's office. As our patients' first point of contact, you will play a crucial role in providing exceptional customer service and ensuring a smooth flow of operations. We would love to hear from you if you have excellent communication skills, a welcoming demeanor, and thrive in a fast-paced environment.

**Responsibilities**:

- Greet patients warmly and ensure a positive and comfortable experience from arrival to departure.
- Answer incoming calls and address inquiries or direct them to the appropriate staff member.
- Schedule appointments accurately, taking into consideration various factors such as availability, urgency, and physician preferences.
- Verify and update patient information, including personal and insurance details.
- Collect co-pays, process payments, and maintain financial records.
- Maintain the cleanliness and organization of the front desk area and waiting room.
- Coordinate with medical staff to ensure timely patient flow and minimize wait times.
- Assist with administrative tasks such as filing, scanning, and data entry.

**Requirements**:

- High school diploma or equivalent.
- Proven experience as a receptionist or in a customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to handle patient inquiries with empathy and professionalism.
- Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
- Exceptional organizational skills and attention to detail.
- Ability to multitask effectively in a busy environment.
- Knowledge of medical terminology and procedures is a plus.

This is a part-time position with regular office hours, Monday to Thursday. The compensation package will be competitive and commensurate with experience.

We look forward to welcoming an enthusiastic and dedicated Front Desk Receptionist to our team

**Job Type**: Part-time

Pay: $16.00 - $17.50 per hour

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- No weekends

Work setting:

- In-person

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person