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Dispatch Supervisor

5 months ago

Chicago, United States Stark Security Inc Full time

Dispatch Supervisor

STARK SECURITY INC.

773-455-1220 Ext 6

**Position**:Dispatch Supervisor

**Start Date**: 5/21

**SHIFT**: Wednesday-Sunday 9pm-5am
- Full-Time.
- Location: River West
- Pay Rate: $18-20 Hourly (Increase after performance review following probationary period)
- Paid Sick Time
- Paid Vacation
- Retirement Savings Plan
- Medical & Dental
- Holiday Pay
- Ongoing Training
- Must have a working phone that is NFC compatible.

**ABOUT THE JOB**:
A Dispatcher answers and response to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving data from the necessary departments, and supervising the field units’ routes to prioritize and organize their schedules.

**Duties and Responsibilities**:

- Scheduling and dispatching officers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs
- Relaying information such as work orders or other messages to and from officers, supervisors, or emergency personnel
- Using telephones, two-way radios, or text messages to contact officers or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services, or equipment
- Being in charge of communications within company-assigned territories
- Dispatch to Police and Fire departments
- Handle high-volume of inbound and outbound calls
- Monitor systems using our software
- Help our customers, and team members with managing their incidents
- Keep a professional demeanor and follow established dispatch protocols and procedures
- Maintain your outbound and inbound calls with a high degree of urgency and accuracy
- Video event monitoring
- Troubleshoot incoming calls from both our clientele base, as well as officers
- Oversee daily operation, and effectively communicate pertinent information to the team accordingly.
- Maintain accurate documentation of what your shift duties for the day entail, as at the end of each shift, you will need to distribute a report to team members and management
- Advise management of any major operational irregularities that arise throughout the day
- Any additional company expectations, as needed

**Skills, Qualifications, and Requirements**:

- High School Diploma, or equivalent
- PERC card
- Fingerprint background check required by Illinois Dept. of Professional Financial Regulation
- Excellent communication skills to collaborate with others under any condition
- Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Must exhibit excellent customer service skills and phone etiquette
- Are able to fully maintain professional demeanor in stressful operational
- Are able to take instructions and follow-through independently
- Knowledgeable in Chicago area navigation
- Well-spoken - **EXCELLENT COMMUNICATION SKILLS** (written, verbal, and listening)
- Considerate - **EXCELLENT CUSTOMER SERVICE APTITUDE**:

- ** EXCELLENT ATTENDANCE**:

- Must pass integrity and aptitude test, and sign a confidentiality agreement

Stark Security Inc. is an equal opportunity employer. We value all our applicants and employees. We believe that no one should be discriminated against their age, race, religion, gender, sexual orientation, ethnicity, people with disability, veteran status, or any legally protected status. Stark Security Inc. will not tolerate any discrimination or harassment based on any of these characteristics.

**About Stark Security Inc**

With over a decade of law enforcement experience and 23 years of corporate leadership, the founder of Stark Security Inc. and the employees uphold the highest standards of honesty, integrity, compassion, and professionals. Our priority is to guarantee the quality of services that we provide our clients with safety and satisfaction.

License#: 122.001544

**About Stark Security Inc**:
With over a decade of law enforcement experience and 23 years of corporate leadership, founders of Stark Security Inc. came together and opened this full service security company. We pride ourselves on our high standards, integrity, compassion, the professionalism of our team and the quality of services they provide our customers.