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Customer Support Specialist
3 months ago
Customer Support Specialist
The Customer Support Specialist may also assist in other brand initiatives as needed.
RESPONSIBILITES:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Aim for customer resolution and return
Able to address returns, refunds, and shipping tracking numbers
Able to up-sell and cross-sell
Interact with users and respond to social media messages, inquiries, and comments (as needed)
PREFFERED:
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and genuinely excited to help customers
Experience using Microsoft Office Suite (Word, Excel, Outlook)
Ability to Multi-Task with excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
WHY WORK HERE?
Casual and Fun Work Environment in the Motorcycle Industry, with Strong Benefits package and Competitive wages
Successful Growing company with a 35+ year history that provides a secure
environment for you to thrive
The opportunity to exercise, develop and expand your knowledge-base and skills on the job
Salary is commensurate with Experience.
**Salary**: $40,000 per year
**Benefits**:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
3 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
Office
Ability to commute/relocate:
Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
Pay: $40,000.00 per year
**Benefits**:
- 401(k)
- Flexible schedule
- On-the-job training
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Santa Fe Springs, CA 90670: Relocate before starting work (required)
Work Location: In person
