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Call Center
4 months ago
**Call Center - Patient Representative**
***:
Manchester Urology Associates (MUA), a privately owned medical practice with 18 medical Providers is seeking an out-going, full time, Patient Representative for their Manchester New Hampshire office Call Center. This position is responsible for various aspects of patient registration, patient appointment scheduling, and telephone customer service. This position ensures superior customer service in answering in-coming telephone calls, registering patients with accurate information, and works to secure in a timely manner same day appointments.
**KEY RESPONSIBILITIES**:
Responsible for incoming calls to the MUA to address all patient questions and/or schedule patients for appointments including procedures and radiology.
Provides superior in-person and telephone etiquette to all patients and visitors.
Registers patients in the Epic system and verifies the patient’s information to ensure accurate information.
Assists with urgent processing of patient’s pre-authorization for radiology and other medical procedures.
Ability to function in high volume patient flow
Ability to multi-task
**REQUIRED KNOWLEDGE & SKILLS**:
Ability to communicate professionally with all patients, Providers, and staff focusing on outstanding customer service. Ability to work in an extremely fast paced, multi-task, environment. Able to be a team player. Ability to work independently and take initiative. Knowledge of HIPAA Confidentiality Policies and Procedures.
**EDUCATION/EXPERIENCE/LICENSURE**:
- **Education**: High school diploma or equivalent required.
- **Experience**: One year Epic experience in a medical office with in-coming calls, patient registration, and insurance pre-authorization preferred but not required.
- **Certification/Licensure**: None
- **Software/Hardware**: Computer, telephone, fax machine. EPIC experience preferred.
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Manchester, NH 03103: Relocate before starting work (required)
Work Location: In person
