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Front Office Manager

5 months ago

Sturbridge, United States Holiday Inn Express and Suites Full time

Responsibilities:

- Oversee the daily operations of the front office department
- Manage and train front desk staff to ensure excellent customer service
- Handle guest check-ins and check-outs efficiently and professionally
- Respond to guest inquiries and resolve any issues or complaints
- Maintain accurate records of room availability and reservations
- Coordinate with housekeeping and maintenance departments to ensure smooth operations
- Monitor and manage the front office budget
- Implement and enforce hotel policies and procedures

Qualifications:

- Previous experience in hotel management or a similar role
- Strong knowledge of hospitality industry practices and standards
- Proficient in operating phone systems and other office equipment
- Excellent phone etiquette and communication skills
- Exceptional guest service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
- Experience with night audit procedures is preferred

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- Flexible schedule

Schedule:

- 8 hour shift
- Evenings as needed
- Holidays
- Monday to Friday
- Nights as needed
- On call
- Weekends as needed

Work setting:

- In-person

Work Location: In person