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Assistant General Manager

4 months ago

Tempe, United States Orangutan Full time

**Position Title**: Assistant General Manager

**Reports To**: General Manager

**Status**: Full-time

**Address**:Orangutan Home Services, 2922 S Roosevelt St, Tempe, AZ 85282

**Pay**: $133,000 Per Year + Monthly & Annual Bonus Opportunities

**Join the team of experts and realize your true potential**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. **Join us and become an EXPERT**

**Overview**

The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.

**Responsibilities**
- Implements organizational policies and goals in conjunction with the General Manager
- Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
- Assists with leading a successful Sales Team
- Assists with budget analysis and setting profitability goals
- Helps ensure payroll processes are accurate and on time
- Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
- Manages dispatchers and technician scheduling to maximize call volume/capacity
- Ensures Health, Safety and Environmental processes are followed
- Analyzes customer satisfaction feedback and follows up appropriately
- Supports the General Manager on sales goal planning and tracking
- Helps develop ongoing performance feedback and counseling for employees
- Adheres to HR standards and guidelines on reviews, counsel and discipline

**Qualifications**
- Bachelor’s Degree in Business, Operations or related field
- 5+ years experience in the HVAC industry including sales, installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver’s license

**What Do We Offer You as a Service Experts Employee?**

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities