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Dental Treatment Coordinator
3 months ago
Dental Designs is seeking a high-energy, friendly person for a Treatment Coordinator position in our Fort Myers location. We are a busy, fast-paced dental office with constant expansion and opportunities to grow within the company. We are the only **Private** **Employee-Owned Dental Company** in Florida with attractive benefits.
Dental Designs is different. We are a private clinics with a small feel, yet busy so our team members have room for growth.
**Treatment Coordinator Job description**
A dental treatment coordinator presents the costs and details of the suggested dental plan to patients and works with them to confirm insurance coverage and payment plans. After patients have been examined, they leave the exam room and go into a separate room to discuss timelines and costs with a dental treatment coordinator.
Dental treatment coordinators need to understand the necessity of the treatment to be able to address objections and explain the value of the results and procedures that a patient receives as outlined in the treatment plan. Having a dental treatment coordinator in the office allows the dental professionals to focus on the actual treatment and not on the signing of contracts and insurance issues.
DUTIES:
- Meeting with patients and doctor to discuss dental concerns.
- Keep and maintain dental notes
- Excellent communication skills with the team member and with patients.
- Some knowledge of Pano and 3D digital images.
- Monitor patients’ progress, concerns, and satisfaction.
- Great time management skills.
- Ensure patients understand their treatment plan
- Present case fees and financial options to patients to facilitate the decision
- Present treatment plan and consents.
- Educate patients, as necessary, regarding their dental knowledge.
- Work with the billing department to determine dental benefits, limitations, and payment estimates to facilitate financial arrangements.
- Ensure patients are up to date on their financial obligations.
- Coordinate with other healthcare providers regarding dental treatment plans, including specialists and/or medical clearance.
- Scheduling appointments, answering phones, and greeting patients at reception desks when needed
- Coordinating care with other dental staff members such as hygienists and doctors
- Ensuring that all documentation is correct and up to date
- Scheduling and managing patients’ appointments for treatment, ensuring that doctors and team members are available and that all necessary materials are available.
**RESPONSIBILITIES**
**Job Specific**
- Be present during comprehensive exams to understand patient treatment needs.
- When necessary, be present during re-care exams to understand patient treatment needs.
- Ensure patients understand their treatment plan.
- Handle objections to proposed treatment.
- Present case fees and financial options to patients to facilitate the decision to say “yes.”
- Present or co-present the treatment plan and consent.
- Educate patients, as necessary, regarding their dental benefits.
- Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
- Ensure patients are up-to-date on their financial obligations.
**Practice Management**
- Maintain the consultation room in a neat, orderly, and welcoming manner.
- Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.
- Ask satisfied patients for a referral/online testimonial.
- Write or call patients that made a special impact on the office thanking them for being a patient.
- Complete TC Tracker
**Teamwork/Cross-Training**
- All team members need to look for projects to stay busy during slow periods.
- Proactively communicate with the clinical team, so they know any changes in the patient’s financial status.
- Participate in huddles by providing vital information for customer service and case acceptance.
- Be prepared for Perfect Day meeting by reviewing the day’s patients with outstanding treatment needs and presenting to the team.
- Fully utilize administrative time to prepare for the next day.
- Embody the practice philosophy in all actions and decisions.
- Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.
- Assist the clinical team in cleaning the rest of the office (trash, floors, restrooms, instruments, etc.).
**SELF-DIRECTION RESPONSIBILITY**
It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.
Pay: $19.00 - $22.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Bereavement leav
