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Desktop Support Technician

3 months ago

Anaheim, United States Quantum Electronic Payments Full time

Unlock your potential with **Quantum ePay**®** - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast, and we are seeking experienced business professionals If success and passion motivate you, join us and maximize your potential with Quantum ePay.

Quantum is seeking a highly motivated, analytical minded** Desktop Support Technician** to support our mission. The Desktop Support Technician's role will maintain and support computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

**Responsibilities**:

- Support development and implementation of new computer projects and new hardware installations.
- Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
- Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including virtual assistance for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Collaborate with IT team members to ensure efficient operation of the organization's desktop computing environment.
- Resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Perform related duties consistent with the scope and intent of the position.

Qualifications:

- Excellent knowledge of PC and desktop hardware.
- Excellent knowledge of PC internal components.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation and OEM guides.
- Proficiency with Microsoft Office suite of software (Word, Excel, PowerPoint, and Outlook)
- Strong verbal, written, and presentation communication skills.
- Strong organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.

Education/Experience:

- 1 year work experience in desktop support or a related field.
- High School diploma or equivalent.

**SALARY**:
This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
- Base hourly range: $20 - $26/hr
- Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $52,885- $61,205

**WHY WORK HERE?**
- Awarded **Top Workplace of Orange County** by the OC Register two years in a row
- Flex PTO
- New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes and more
- Work hard, play hard culture
- Monthly Beer Socials and BBQs
- Proven "promote from within" mentality
- Benefit offerings:

- Medical, dental, vision, acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
- Profit Sharing; paid on a quarterly basis