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Front Desk Supervisor

4 months ago

Santa Ana, United States Embassy Suites Santa Ana Full time

Join our team Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest **Guest Agent Supervisor**

**Purpose for the Position**:
To coordinate front office activities of hotel or motel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.

**FEATURED BENEFITS**:

- **Medical, Dental, Vision, Life and Disability Insurance**_
- **FSA**_
- **Employee Assistance Program **_
- **401K and ROTH 401K**_
- **Growth opportunity**_
- **Paid Time Off**_
- **Sick Time Off**_

**Essential Responsibilities**:

- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
- Confers and cooperates with other department heads to ensure coordination of hotel activities.
- Answers inquiries pertaining to hotel policies and services.
- Greets important guests.
- Arranges for private telephone line and other special services.
- May patrol public rooms, investigate disturbances, and warn troublemakers.
- May interview and hire applicants.
- May receive and process advance registration payments.
- May send out letters of confirmation or return checks when registration cannot be accepted.
- All other duties as assigned by a manager or supervisor.

**Skills and Abilities**:
Ability to communicate efficiently
- **Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.**_

Pay: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Santa Ana, CA 92705 (required)

Work Location: In person