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Orders Processing/customer Service
5 months ago
twenty2 wallpaper + têxtiles is seeking to hire a full-time Customer Liaison to support our customer service & order processing department.
twenty2 is a female-led, high end private label wallpaper and têxtiles production company. We assist artists and designers in developing innovative digital wallpaper and têxtile collections and custom projects.
Customer Liaison Responsibilities:
- Customer service - we are known for our expertise, creativity, high level of customer service, exacting quality standards and on time delivery.
- Work with each of our internal departments; to best meet our customer’s needs.
- Enter a running log of new orders in our orders system to ensure none are missed and updates statuses accordingly
- Make updates to customer notes or special exceptions as needed.
- Carefully review all Purchase Orders and client provided documents to identify any discrepancies; communicate with customers regarding any additional requirements or discrepancies
- Enter finalized orders into our order processing software
Customer Liaison Qualifications:
- 1-2 years of professional experience with data entry and customer service
- Keen attention to detail
- Strong organizational and prioritization skills
- Ability to follow, understand and execute direction as given to you by your managers
- Adaptability, flexibility, professional ambition, and a self-starting mentality
- Resourcefulness and creative problem solving
- Ability to work independently and as part of a team
- Able to stay focused and organized while executing a number of projects simultaneously
- Possess a positive attitude and “can do” personality
- Collaborate and communicate effectively and professionally with our team and our customers
- Able to thrive in a deadline-driven environment
- Adapt well to unpredictable situations
- Dedicated to the team and committed to our customers
- Always learning
- Protects the privacy of our customers and our business
This is a career opportunity to contribute to our rapidly expanding business. We welcome progress and are always seeking to implement new systems to improve our workflow.
We value individuals who can bring new ideas to the table regarding our growing business.
WHO WE ARE:
- Innovative and expanding work environment
- Focus on vertical growth
- Flexible and supportive management team with an innovative, forward-thinking approach to business-building
- Team oriented, friendly, upbeat and inclusive work environment
- Supportive, collaborative and dedicated team
- Creative, stimulating and ever-changing work
BENEFITS:
Eligible for 20 days of paid time off
Paid holiday program
Medical benefits
