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IT Field Technician

4 months ago

Chicago, United States Vortalsoft Full time

United Dedicated Break Fix at ORD Airport in Chicago, IL working Friday
- Tuesday, 10am
- 7pm, Off Wednesday & Thursday.

Special Requirements (Security Clearance): TSA // Essential Position Requirements: Airport
The Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

**General responsibilities**:

- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Must have valid driver's license and reliable transportation.
- Provide quality customer and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Perform applicable preventative maintenance, per OEM specifications

**Required Skills**:

- A+, Vehicle
- Standby and travel (if needed).
- Tech must have valid driver's license and reliable transportation.

**Required Education**:

- High school/College/Military/Tech School/IT course.

**Required Years of Experience**:

- 2 years technician

**Job Types**: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift

**Experience**:

- Field Service Technician: 1 year (preferred)
- Printers: 1 year (preferred)
- Hardware Break/fix: 1 year (preferred)
- LAN-WAN: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person