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Medical Receptionist
4 months ago
Position Title: Front-Desk Staff
Practice: EG Healthcare
Location: 209 Steinway Ave, Staten Island, NY 10314
Employment Type: Full-Time
EG Healthcare:
EG Healthcare provides primary care, home care, endocrinology & integrative/functional medical services. At EG Healthcare, we focus on providing the highest level of care for our medical patients. We believe in taking the time to get to know our patients and building lasting relationships. We take pride in being a part of the community on Staten Island, and our goal is to make sure our patients feel like family.
Qualifications:
- One year of experience in customer service or reception, preferably in a medical office setting.
- Knowledge of administrative processes, procedures, and claims processing
- Knowledge of medical terminology and insurance practices.
- Experience with NextGen Health Fusion EHR / PM
Personality and Skillsets:
- An enthusiastic and friendly personality that is passionate about working with patients.
- Interpersonal skills are essential.
- Superior communication skills are critical, both verbal and non-verbal.
- Positive body language.
- Must be accurate, detail-orientated, and assertive.
- Ability to think critically and make independent decisions, which adhere to regulation standards and are in the best interest of the practice, in a fast-paced environment.
General Responsibilities Include:
- Welcomes patients/clients/visitors, determine the purpose of the visit, and directs them to the appropriate person or department(s).
- Answer and screen telephone calls in a courteous manner and record messages for providers and other personnel.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Schedule patient appointments according to established policies and procedures.
- Explains financial requirements to the patients or responsible parties and collects co-pays as required.
- Monitors medical office supplies and inventory needs, place orders, and oversees office equipment.
- Copy patient information and forward it to the requesting party after receiving appropriate consent to release medical records.
- Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
- Explains financial requirements to the patients or responsible parties and collects co-pays as required.
- Ensures we provide our patients with a pleasant and comfortable experience.
- Responsible for keeping the reception and patient waiting areas and office files clean and organized.
- Secure patient information by maintaining patient confidentiality under HIPAA standards.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Verify and confirm patient eligibility
- Collect patient and insurance payments and reconcile charges daily.
- Perform other related duties as directed or assigned.
The Technology We Use in this Role:
- NextGen Health Fusion EHR / PM
- Google G Suite (Drive, Docs, and Sheets)
Direct Report(s):
Office Manager (ToniMarie)
Pay: $17.00 - $20.00 per hour
**Benefits**:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
**Experience**:
- Medical office: 1 year (required)
Work Location: In person
