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Customer Retention Specialist

3 months ago

Scottsdale, United States Amplify Insights Full time

Amplified Insights is predicted to be one of the fastest growing companies in the city this year and is filling an **Entry Level Customer Retention Specialist **position. We are expanding our services throughout the area and are looking to start developing our Phoenix team.
- Personable with a professional demeanor
- Excellent at communicating
- A multi-tasker and excels in a fast paced environment
- Passionate about learning and growing
- Able to prioritize and execute with mínimal supervision

**And Has A**
- High school diploma or equivalent required; Some college preferred not required
- 1-2 years of customer service experience preferred
- Team player mentality
- Strong work ethic and moral compass
- Leadership exposure experience or the desire to develop leadership skills

**What you'll get**:

- Top shelf company culture
- Hands-on one on one training to insure success
- Company trips and events
- Environment that encourage creative thinking and risk taking
- Numerous bonus opportunities
- Plus a special treat on your birthday

**Daily Duties**:

- Determine customers needs and propose appropriate service needs
- Develop solid customer relationships to help with customer retention
- Utilize CRM software platform to track and notate customer interactions, and follow ups.
- Participate in team strategy meetings
- Met the needs of our clients and customers with integrity
- Effectively work within a team environment as while as independently
- Manage calendar/time efficiently to ensure that all monthly/weekly goals are me

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Scottsdale, AZ (preferred)

Work Location: In person