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Fraud Investigator I

4 months ago

Laurel, United States Tower Federal Credit Union Full time

**PRINCIPAL ACCOUNTABILITIES and FUNCTIONS**:

- Responsible for timely processing, investigation and resolution for Debit Cards and Returned Deposit Items/Checks (RDIs):Debit Cards
- Processes fraud claims and disputes by ensuring proper classification, timely submission, and claim credibility and initiates provisional credit and/or reversal. These actions must be performed accurately and within regulatory timeframes.
- Responds to FICO alerts by analyzing account history, contacting member to corroborate and/or initiating appropriate actions to mitigate losses.
- Responds to debit card compromise alerts by reviewing and initiating appropriate action to minimize member impact and loss exposure to Tower.
- RDIs: Return deposit items that overdrawn accounts and other check fraud
- Sends letters, restricts accounts and places memos on accounts.
- Negotiates payment arrangements and/or contacts other financial institutions for reimbursement.
- Monitors payment arrangements.
- Screens Tower accounts for suspicious activity based on subpoenas, law enforcement contact, other financial institutions, regional roundtables, etc.
- Initiates appropriate actions to minimize exposure to loss at Tower (restrict account; add to high risk listings, etc.)
- Reviews records in Branch Suite, OnBase, Meridian Link, etc. to determine whether fraud occurred and whether action is needed to protect Tower.
- Refers to appropriate member of the department for additional investigation, reporting, etc.
- Responsible for timely processing of counterfeit currency.
- Prepares Currency Transaction Reports (CTRs) for filing, including use of current forms, accurate completion of all data fields, meeting timing deadlines, retention of records and compliance with regulatory requirements.
- Processes the 314a list and evaluates possible matches to the 314a lists presented by Verafin in compliance with regulatory requirements, including meeting timing deadlines and record retention.
- Represents Tower in court as a witness on routine cases.
- Performs related duties and assists with investigations as needed.

**REQUIRED QUALIFICATIONS**
- Possession of a High School Diploma or high school graduation equivalency certificate.
- Two to four years of successful experience that demonstrates the ability to interact directly with customers with tact, sensitivity, respect and confidence.
- Experience to include one year financial institution experience in collections, chargebacks, customer service and/or investigating/analyzing account activity.
- Demonstrated knowledge of State and Federal laws relating to check processing (UCC, Regulation CC, Check 21), rules and regulations pertaining to chargebacks, arbitration and compliance (MasterCard Worldwide rules, Regulation E and Regulation Z), or the ability to acquire this knowledge within six months.
- Or, an equivalent combination of education and experience.

**COMPETENCIES**:

- Ability to operate a 10 key calculator.
- Attention to detail.
- Ability to add, subtract, multiply and divide.
- Ability to reconcile and balance transaction records.
- Ability to communicate effectively verbally and in writing.
- Ability to read and comprehend basic instructions, correspondence and memos.
- Ability to write correspondence, memos and routine reports.
- Ability to effectively exchange information in one-on-one situations with members or employees and determine appropriate course of action to take.
- Ability to prioritize job assignments and meet established deadlines.
- Ability to take and follow written and oral instructions and complete the work required with mínimal supervision.
- Ability to work effectively under high stress levels.
- Ability to arrive at work routinely and promptly.
- Must be able to multi-task between various job duties.
- Ability to maintain sensitive and confidential information and safeguard records.
- Ability to represent oneself and the organization positively and professionally to outside groups and members.
- Ability to respond to standard inquiries and complaints in a timely fashion.
- Ability to effectively and professionally work with colleagues and supervisors.
- Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

**WORKING CONDITIONS**:

- Must be able and willing to maintain sensitive and confidential information and equipment.
- Full-time: Core schedule may vary based on the business needs as defined by the Manager.
- Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
- Ability to lift coin bags up to 50 pounds with or without assistance.
- Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

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