Current jobs related to Dispatcher/scheduler - Warsaw - Bay Aging

Ensure all Bay Transit passengers have a safe and timely ride to meet their transportation needs to work, retail, legal, medical, educational, or recreational facilities. Report to the Regional Transit Operations Supervisor. Pay Rate: $16.00/hr

**Essential functions**
- Coordinate ride with passengers: Take incoming calls for ride requests and make calls to confirm the ride.
- Schedule rides into scheduling software: Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.
- Communicate with bus drivers and dispatchers throughout the shift to meet last minute requests for rides and changes on the road (weather, roadwork, etc.).
- Operational duties: On-going communication with drivers during the shift; managing the daily changes to scheduled routes (e.g., cancellation, add-on). Coordinate backup and roadside assistance in case of a vehicle breakdown. Modify routes to consider local road conditions.
- Administrative duties: Prepare drivers’ manifest for the next day. Complete own timecard accurately every day. Record tracking information such as start/finish mileage for each bus, cash/tickets collected.
- Provide ride: occasionally provide a ride to a stranded passenger using Bay Transit vehicle.

**KNOWLEDGE, SKILLS, AND ABILITIES**

Relies upon experience with the software and knowledge of the service area to plan and schedule rides for clients and guide drivers. Perform a defined, repetitive, and limited number of tasks. Collaborate closely with drivers to ensure passengers have a safe and timely ride.

Decision making
- Manages daily scheduling and dispatching responsibilities for the position’s designated service area. Refer to supervisor when there is an incident with a vehicle on the road or a passenger, and when there is a significant disruption to the transportation routes.

Working knowledge of:
Ability to:

- Communicate verbally over the phone/radio clearly, even under stress or difficult circumstances.
- Be organized and methodical about each task. Have a positive attitude while dealing with riders, and drivers.
- Establish and maintain effective working relationships with co-workers. Work a flexible schedule during Monday through Friday.

**WORKING ENVIRONMENT**

Office-based position with mínimal physical requirements (ability to lift 15lbs, walking and climbing stairs). None of the essential functions of the position can be performed virtually.

Requires a High School Diploma or equivalent; must possess a valid driver’s license. Experience in customer service positions.

FLSA status: This is a non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask the job holder to perform additional duties.