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Patient Access Supervisor
4 months ago
**Description**
Summary:
The Patient Access Supervisor is responsible for providing daily leadership, training, mentoring and support to the Patient Access Department. Ensure efficient and proper collection and distribution of demographic and financial patient information. Responsible and accountable for the efficient operations of the patient access areas. Collaborates with the Manager of Patient Access to implement and develop policies and procedures within the patient access department. This position communicates and interacts successfully with individuals at all levels within the organization, including external customers of the department.
**Responsibilities**:
1.Supervises the day-to-day operations of the Patient Access Department focusing on accuracy, timeliness, patient satisfaction, staff development, and maintains proficiency of the PAS system.
2.Keeps abreast of the daily operations including motivating employees to collect& processpatientinformation,registration,workallocation&problemresolutionwithinthedepartment.
3.Establishes and maintains effective leadership within span of control through effective recruitment, selection, timely performance assessment and feedback, performance management, professional development, mentoring, and succession planning
4.Monitors Corporate Compliance, Quality Improvement policies and procedures, and appropriate safety programs. Promotes a safe and efficient working environment by, maintaining departmental policies, practices and manuals as well as ensuring all staff adheres to the same.
5.Works closely with other departments within the hospital, to ensure patient / customer needs are met in a timely manner while adhering to standard policies and procedures Assumes responsibility for department and inter-department communications to ensure information is shared for effective operations and promote employee and patient relations.
6.Assessesthechangingneeds and trends ofthedepartmentandtakesactiontosupportthe team in a positive and collaborative manner
7.Promotes a culture of high performance and continuous improvement. Assists in the preparation of reports and analyses, setting forth progress, and adverse trends and makes appropriate recommendations orconclusions. Monitors data collection audits and addresses deficiencies in a timely manner. Supervises and maximizes efforts to collect payment at the time of services, adhering to established department and hospital payment policies. Identifies and communicates issues and opportunities that will directly impact patient safety and satisfaction.
8.Ensuresresourcemanagementisinlinewithdepartmentalneedsbasedonexpandedhoursofoperationandphysicallocationof workplace.
9.Plansandconductsmeetingswithdirect reportstoensurecompliancewithestablishedpractices,toimplementnewpolicies andkeepemployeesabreastofcurrentchangesandstandards.
10.Provides department specific training or assists in the delivery of training curriculum.
11.Ensuresthehighestqualityandtimelydeliveryofservicesandcustomerservicestandardsofexcellence.
12.Fulfillsallcomplianceresponsibilitiesrelatedtotheposition.
13.Performs other duties as assigned.
Education: BACHELOR'S LVL DGRE
Other Information:
Required:
Bachelor's Degree or equivalent experience
Minimum of five years job-related experience.
PC literate, highly customer service oriented.
Able to cover day to day operations in the absence of management.
Preferred:
National Association of Healthcare Access Management (NAHAM) certification within 1 year of hire
1 years� experience in Lead
Cross trained in all areas within your departments.
Must be in good standing and meeting performance standards.
Able to cover day to day operations in the absence of management.
Timely completion of Assigned HBI and compliance courses
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Credentials:PHYSICIAN
Company: Danbury Hospital
Org Unit: 268
Department: Patient Access
Exempt: Yes
Salary Range: $27.91 - $51.83 Hourly/ BOE
