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Program Manager
4 months ago
**Job Title**: Program Manager
**Location**: Phoenix or Remote
At Dover Food Retail (DFR), our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:
- On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
- We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
- To secure your future, we offer 401k Retirement Plan matching
- Manage your expenses better with our Flexible Spending Account
- Enjoy 11 Paid Holidays each year - because everyone deserves a break
**What the Role Involves**:
As a Program Manager, you'll be responsible for leading a team of direct and indirect reports on
planning, developing, implementing, and tracking the progress of a specific or multiple customer
program/rollout in the refrigeration trade. The Program Manager's focus will be on leading key
performance objectives like customer support, financial results, quality, safety, effective
scheduling, estimation, training, and management to provide outstanding services to the
customers. Also to assist the Program Development team and department/AMS leadership in achieving the financial and operating Plan.
- Lead and manage programs (multiple project rollouts) for existing or new AMS customers.
- Lead one or multiple programs depending on the revenue volume and program size (number of projects). Typically, a specific project size can vary from $4K to $1M financially.
- Create a detailed project scope of work (SOW) that identifies and sequences the activities needed to complete the project.
- Determine the resources (time, money, equipment, etc.) required to complete the project.
- Training Project Managers, AMS personnel, and contractors in the field on construction, technical troubleshooting, and project completion guidelines/expectations.
- Audit quality checks in the field at job sites and of Project Managers, and contractors' work to ensure completion of job and scope of work for customer sites.
- Work directly on sourcing bids from contractors and vendors per Program SOW.
- Develop and/or oversee schedules to effectively allocate the resources for the SOW and build trackers to monitor the progress.
- Review the SOW, Cost budget, and schedules with Project Managers and all other staff that will be affected by the project; revise as required. Communicate changes to customer and team.
- Participate or lead daily, weekly, or monthly teleconferences with customer/internal partners.
- Meets or exceeds financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; and initiating corrective actions.
- Enhances client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
- Manage assigned profit margins on assigned accounts/programs per the department's annual operating plans.
- Develop client relationships and recognize future business opportunities.
- Provide administration and business support to the Department Manager, Project Coordinators, Project Managers, and other assigned staff, to ensure compliance with established quality standards and completeness of work performed.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
- Manage, develop, and expand program manpower as needed. Provide feedback and guidance including proper distribution or roles and responsibilities to the program team.
- Be able to travel 20% to 30% of work time.
**Basic Qualifications**:
- High School Diploma or GED.
- Minimum of 7+ years of Refrigeration Project Management, Installation or similar roles in construction management or industry
- Minimum of 3+ years in estimating and developing Scope of Work for construction projects.
- Understand ethical behavior and business practices and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
- Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Proficient in reading construction blueprints, specifications, and contract documents.
- Develop new and unique ways to improve the operations of the organization and to create new opportunities.
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that e
