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Server Assistant

4 months ago

New York, United States The Mark Hotel Full time

High check average restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,200.00 gross per week.

**Statement of Purpose**:
The Server Assistant's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.

**Primary Duties**:
To uphold Caviar Kaspia at The Mark Hoteland Mission Statement while performing positional responsibilities.
To adhere to company policies and procedures, as stated in the company Handbook.
To provide the highest quality service to guests at all times.
To treat every guest, employee and vendor with respect and dignity.To be thoroughly knowledgeable about the caviar offerings of the restaurant and able to engage with guests about their preferences and our offerings.
To report to work on time and in proper uniform, always punching in and out as required of all employees.
To promote teamwork within the restaurant, creating a positive work environment.
To properly execute all necessary steps of service.
Ensure the highest levels of cleanliness and organization throughout the restaurant at all times.
Attend Pre-Shift Daily
Perform other job related activities as required or assigned by the supervisor.
Complete a positional training program with validation measures throughout.
Check identification of all guest's under age of 30.
Maintain accurate financial records of the shift, including all discounts and comps
Respond positively to any guest's requests.
To be present and participate in all monthly training seminars
To execute daily side work with enthusiasm and motivation.
To check with customers to ensure that they are enjoying their experience and meals.

**Requirements**:
Proficient in all aspects of fine dining service
Knowledge of food and beverage as well as a passion to cultivate this skill.
May be required to lift up to 30 lbs. occasionally
Possess a proven track record for guest satisfaction
Displays a confident and professional appearance and meets company grooming standards.
A team player that understands vision of short and long term goals and has an ability to multitask.
Attention to detail and ability to meet deadlines.

**Education and Experience**:
High School diploma
Two years prior front of the house experience in a high volume, upscale dining establishment.

**Other**:
May be required to lift up to 30 lbs. occasionally. Available to work late nights, holidays and long days as necessary.