Current jobs related to Guest Services Manager - Austin - Wyndham Destinations

  • Valet Guest Service Manager

    1 week ago

    Austin, Texas, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and efficient operations.Key ResponsibilitiesLead and Motivate a Team:...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States El Cosmico Full time

    Guest Services Manager - El CosmicoJob Category: Rooms Hourly Requisition Number: GUEST001668Position OverviewThe Guest Services Manager is tasked with delivering exceptional service in all guest interactions. This role is pivotal in overseeing front desk operations, which include managing reservations, providing concierge services, and ensuring...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States El Cosmico Full time

    Guest Services Manager - El CosmicoJob Category: Rooms Hourly Requisition Number: FRONT001668Position OverviewThe Guest Services Manager is tasked with delivering exceptional service in all guest interactions. This role involves overseeing front desk operations, including managing reservations, providing concierge services, and ensuring seamless front desk...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States Valencia Group Full time

    Position OverviewLocationValencia Hotel GroupEmployment TypeFull TimeCompensation$18.50 per hourRole Summary:We are seeking a dedicated and enthusiastic individual to oversee our front office operations. As a pivotal member of our team, you will ensure that our guests receive unparalleled service and support. Your leadership will help maintain the high...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States Valencia Group Full time

    Position OverviewLocationValencia Hotel GroupEmployment TypeFull TimeCompensation$18.50 per hourRole Summary:We are seeking a dedicated individual to oversee our front office operations, ensuring that our esteemed guests receive unparalleled service. As a key member of our team, you will be responsible for supervising front desk personnel and maintaining the...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States Compass Group USA Full time

    Company: Compass Group USAPosition: Full-time Guest Services ManagerOverview:We are seeking a dedicated individual to oversee the front desk operations and ensure exceptional service delivery. The Guest Services Manager will be responsible for directing the activities of team members during their shift, ensuring that all job responsibilities are fulfilled...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States Compass Group USA Full time

    Company: Compass Group USAPosition: We are seeking a full-time Guest Services Manager to lead our front desk operations.Location: Online applications accepted only.Schedule: Full-time schedule. Monday - Friday and weekends. Days and hours may vary. More details will be provided during the interview process.Requirements: Previous experience in hotel front...

  • Guest Services Rep

    4 months ago

    Austin, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Guest Services Supervisor

    3 weeks ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job OverviewAT&T Hotel & Conference Center is seeking a dedicated Front Desk Supervisor to oversee our Front Office operations.Key Responsibilities:Welcome and register guests, ensuring a warm and professional experience.Manage guest check-out processes and resolve any issues that may arise during their stay.Lead and mentor front desk staff, setting a...

  • Guest Services Supervisor

    3 weeks ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job OverviewJoin the Front Office team at AT&T Hotel & Conference Center as a Front Desk Supervisor.Key Responsibilities:Welcome and register guests, ensuring prompt and courteous service.Facilitate guest check-out and address any challenges that arise during their stay.Lead and mentor front desk staff, setting a positive example.Promote hotel amenities and...

  • Guest Services Agent

    3 weeks ago

    Austin, United States Sonesta International Hotels Full time

    The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. T Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Compass Group USA Full time

    Position Overview:As a key member of our team, the Front Desk Agent plays a vital role in delivering exceptional service to our guests. This full-time position involves managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a seamless experience throughout their stay.Key Responsibilities:1. Manage the registration and check-in...

  • Guest Services Agent

    2 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest arrivals and...

  • Guest Services Associate

    3 weeks ago

    Austin, Texas, United States Proper Hospitality LLC Full time

    Position OverviewProper Hospitality LLC is in search of a dedicated Guest Services Associate. This role is essential in providing a warm welcome and exceptional service to our esteemed guests.Key Responsibilities:Welcome and escort guests upon arrival.Assist with luggage handling and transportation arrangements.Manage guest requests, reservations, and...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Azul Hospitality Full time

    Job OverviewAzul Hospitality is in search of a dedicated Front Desk Agent to enhance our guest services at Cambria Austin. This role is pivotal in ensuring that every guest enjoys a remarkable experience during their stay.Key Responsibilities:Warmly welcome and check in guests upon their arrivalManage the guest registration and checkout proceduresHandle...

  • Guest Services Ambassador

    7 days ago

    Austin, Texas, United States AEG Full time

    {"Overview": "At AEG, we're committed to delivering exceptional experiences for our guests. As a Guest Services Host, you'll play a vital role in creating a safe and memorable experience for all guests at Moody Center Arena.This role requires a positive attitude, a team-driven mindset, and a proactive approach to providing exceptional service. You'll be...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Compass Group, PLC Full time

    Position Overview:As a vital member of our hospitality team, you will be responsible for managing the check-in and check-out processes for our esteemed guests. Your role will involve addressing any guest inquiries or issues that may arise during their stay, ensuring a seamless experience.Key Responsibilities:1. Facilitate the registration and check-in...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Azul Hospitality Full time

    Job OverviewAzul Hospitality is looking for a dedicated Front Desk Agent to enhance our guest experience. This role focuses on delivering outstanding service and ensuring a welcoming atmosphere for all visitors.Key Responsibilities:Greet and assist guests upon their arrivalManage the guest registration and checkout proceduresHandle payment transactions and...

  • Guest Services Associate

    2 weeks ago

    Austin, Texas, United States HUMBLE ORIGINS HOSPITALITY MANAGEMENT, LLC Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk/Night Audit professional to join our team at Humble Origins Hospitality Management, LLC. As a Front Desk Representative, you will be responsible for creating a memorable and excellent stay for our guests by providing exceptional service and ensuring a smooth check-in and check-out...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Pathfinder Development Full time

    Overview: The Guest Services Representative will deliver outstanding customer support and ensure that guests feel welcomed, comfortable, and well cared for throughout their stay. Key Responsibilities: Coordinate with housekeeping, maintenance, and sales teams to promptly address guests' requests.Manage front desk operations, including guest check-ins and...

Guest Services Manager

3 months ago

Austin, United States Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**How You’ll Shine**:
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards. This role will foster and maintain positive relations with owners, guests, HOA and all operational departments as well as provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations. This role will evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction. The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans. This role will ensure proper staffing and scheduling for maximum productivity.

The Guest Service Manager will maintain strict room inventory to achieve highest possible room occupancy percentage. This role will manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. This role will review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff. The Guest Services Manager will own and manage the Internal Audit process and ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures Manage and support all financial aspects of the department including preparing the annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. This role will maintain cost control and appearance of retail inventory.

**What You’ll Bring**:

- Understanding of resort financials.
- Strong leadership skills (ability to effectively coach, mentor, and train staff).
- Excellent communication skills.
- Computer proficiency in Microsoft Excel, Word, Outlook, etc.
- 2 to 3 years of management experience at a hotel/resort.
- 3 to 5 years hospitality customer service experience.

**How You'll Be Rewarded**:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. _**
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- Legal and identify theft plan
- Voluntary income protection benefits
- Employee Assistance Program

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.