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Team Culture Lead and Coach at Luxury Day Spa

4 months ago

Friendswood, United States Woodhouse Spa Full time

Join our prestigious team at Woodhouse Spa as a Team Culture Lead and Coach, where you'll play a pivotal role in delivering impeccable guest experiences at our luxury, high-end day spa. We are seeking individuals who excel in team leadership and guest engagement.

**Key Responsibilities**:

- **Guest Experience Excellence**: Provide exceptional service to guests, ensuring their needs and preferences are not only met but exceeded.
- **Reservation Management and Recovery**: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
- **Team Coaching and Management**: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and engaging work environment.
- **KPI Achievement**: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
- **Inventory Management**: Oversee inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
- **Retail Sales**: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

**Qualifications**:

- Prior management experience, preferably in floor management for spas, salons, or retail.
- Comfortable working on your feet for 12-hour shifts.
- Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.
- Must be able to work weekends.

**What We Offer**:

- Competitive pay package.
- Complimentary spa services.
- Attractive retail discounts.
- Paid vacation and personal time off (PTO).
- 401K plan.
- Comprehensive health insurance.