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IT Support Specialist

3 months ago

Warsaw, United States Greenmark Equipment Llc Full time

**GreenMark Equipment is the premier John Deere dealership** in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

**GreenMark offers the following benefits**:

- Excellent health benefit package begins 1st day
- Paid Holidays
- Paid Time Off
- 401k with company match
- Tool discounts
- Company provided uniforms
- First shift work schedule
- Career stability
- Overtime available
- Team bonuses
- Company paid training

**Training and Growth**:
GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. **If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best**

**Wage**:$45,000 - $60,000/year salary range

**Purpose**:
Works with other ISS Level 1 on helpdesk tickets. Works with all computer systems, printers, and other company provided devices and their users. Oversees and assures up-to-date, effective server and network hardware properties and recommendations for IT training in current and future systems/infrastructure.

**Responsibilities**:

- 1st level of help desk ticket escalation on tickets on systems other than Cisco call manager
- Works with IT Manager on gaps in help desk coverage during business hours
- Works with IT Manager on training recommendations and scheduling
- Maintains knowledge of current technology and stay abreast of new technological advancements to provide cost effective solutions for the company
- Safeguards dealership technology systems through items such as acceptable use, password, and network access policies
- Works with service provider to maintain and periodically test all backup systems.
- Provides IT support to employees in all locations by prioritizing, troubleshooting, and resolving problems quickly
- Escalates technology installation and support issues to appropriate dealership, partner, and vendor personnel as appropriate.

**Experience, Education, Skills and Knowledge**:

- 5+ years’ experience in information technology
- Strong communication skills with ability to train others on technology solutions
- Experience with Windows 10 and Microsoft 365 administration.
- Detail oriented with ability to document and manage equipment asset databases
- Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables and occasionally long periods of time sitting at a workstation
- Must be willing to travel to company locations
- Able to cover off hours and rotation of Saturdays during spring and fall seasons.
- Knowledge of Meraki networking products a plus
- Degree in Information Technology or equivalent experience recommended

GM