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Office Rep- Floater
4 months ago
Under direct supervision, the Field Support Representative (FSR) is assigned to provide replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires driving to different sites a week, depending on schedule. Business travel expenses will be reimbursed.
**Responsibilities**:
- Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
- Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy/completeness
- Organize and distribute supplies to client. Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
- Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
- Perform other administrative duties from inserting, copying and photocopying to faxing as needed
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
**Qualifications**:
- Valid Driver's License
- High school diploma or equivalent
- Ability to perform routine functions of most of the equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
- Basic computer skills preferred
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
PHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
- May lift and/or move up to 50lbs.
What We Offer:
- Competitive pay & benefits
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide
Come Join Our Team
Pay: $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
License/Certification:
- Driver's License (required)
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (required)
Work Location: In person
