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Training Instructor Centralized Services
3 months ago
**Job Summary**:
**Responsibilities**:
- Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
- Provides support to team members, after training has been completed, in the form of coaching and mentoring.
- Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
- Develops the expertise on new company’s products or services and provides demonstrations, customization and promotion to learners.
- Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
- Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
- Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
- Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
- Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.
**About Walgreens and WBA**
"An Equal Opportunity Employer, including disability/veterans".
**Basic Qualifications**
- High School Diploma/GED and at least 2 years’ experience delivering formal training on how to interact with a customer.
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience facilitating group discussions (including scribing, recording, timekeeping, and leading discussions).
- Experience in providing training and developing process documentation/user manuals.
- Experience building and maintaining relationships within a team.
- Registered Technician/licensed pharmacy technician in the state where working; if applicable per state Board of Pharmacy requirements OR Willingness to earn a state pharmacy technician license.
- Willing to travel at least 25% of the time for business purposes (within state and out of state).
**Preferred Qualifications**
- Bachelor’s Degree in education or related field.
- Project Management experience.
