Current jobs related to Specialist, Marketplace Seller Support - New York - Macy’s

  • Lead Product Manager, Seller Engagement

    3 weeks ago

    New York, New York, United States 1stdibs Full time

    Position Overview1stDibs stands as a unique online marketplace, connecting design enthusiasts with an extensive array of exceptional items, ranging from exquisite furniture and fine art to jewelry and fashion. As a premier global platform for design aficionados, we facilitate the discovery of stunning products and foster interactions with top-tier sellers...

  • Operations Manager

    2 weeks ago

    New York, New York, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Operations Manager - Seller Growth & Marketing to join our team at Walmart. As a key member of our Local Marketplace team, you will play a critical role in shaping our programs and key messaging across new categories and markets.Key ResponsibilitiesDevelop and Execute Seller-Facing Growth Programs: Design and...

  • Marketplace Brand Integrity Specialist

    3 weeks ago

    New York County, New York, United States Front Row Full time

    About Front Row:At Front Row, we collaborate with prominent brands to enhance their ecommerce success. Utilizing our expertise and proprietary technology, we design, market, distribute, and elevate brands on a global scale. Our Mission:We are dedicated to cultivating specialized functional areas and attracting top-tier talent. By sharing insights and data,...

  • Lead Product Manager, Seller Engagement

    3 weeks ago

    New York, New York, United States 1stdibs Full time

    Position Overview1stDibs stands as a premier online marketplace, bridging design enthusiasts with an exceptional array of over one million unique items, ranging from exquisite furniture and fine art to jewelry and fashion. As a distinguished global platform for design aficionados, we empower our customers to explore remarkable products and engage with...

  • Operations Manager

    7 days ago

    New York, New York, United States Walmart Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Local Marketplace team. As a key member of our team, you will be responsible for developing and executing seller-facing growth programs and marketing tactics to drive awareness and adoption of our Local Marketplace features and programs.Key ResponsibilitiesDevelop and execute...

  • Operations Manager

    3 days ago

    New York, New York, United States Walmart Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Local Marketplace team. As an Operations Manager, you will play a critical role in shaping our programs and key messaging across new categories and markets.Key ResponsibilitiesDevelop and execute seller-facing growth programs and marketing tactics to drive awareness and adoption of...

  • Senior Leader, Global B2C Seller Strategy and Operations

    1 week ago

    New York, New York, United States 0010 eBay Inc. Full time

    About the Role:The Global Business Selling team at eBay Inc. is seeking a highly skilled and experienced Principal to lead our Global B2C Seller Strategy and Growth initiatives. As a key member of our leadership team, you will be responsible for driving strategic priorities, delivering value to our sellers, and collaborating with cross-functional teams to...

  • Senior Manager, Marketplace Search

    4 months ago

    New York, United States Mondo Full time

    Job DescriptionJob DescriptionApply now: Senior Manager, Marketplace Search, this is a remote opportunity. The start date is ASAP for this Long-term contract position Job Title: Senior Manager, Marketplace Search Location-Type: Remote Start Date Is: ASAP Duration: Long-term contract Position Overview: We are seeking a highly motivated Senior Manager,...

  • E-Commerce Marketplace Strategist

    3 weeks ago

    New York, New York, United States NOGIN COMMERCE LLC Full time

    Job OverviewCompany BackgroundNogin Commerce LLC is a leading technology firm that offers comprehensive, tailored eCommerce solutions within the retail sector. Our diverse range of services encompasses website development, creative design, digital marketing, customer support, and fulfillment, all aimed at ensuring our clients achieve online success.Position...

  • Senior Manager, Marketplace Search Expert

    1 week ago

    New York, New York, United States Mondo Staffing Full time

    Job Title: Senior Manager, Marketplace Search ExpertJob Summary:Mondo Staffing is seeking a highly motivated Senior Manager, Marketplace Search Expert to lead our dynamic team of Account Managers and drive success in our middle and growth client tiers. The ideal candidate will possess strong leadership skills, a deep understanding of digital marketing, and a...

  • Sr Worldwide Specialist Seller

    3 weeks ago

    New York City, United States Amazon Web Services, Inc. Full time

    Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space.This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.With a robust and ever-growing product roadmap, the...

  • Senior Manager, Marketplace Growth Leader

    2 weeks ago

    New York, New York, United States Mondo Full time

    About MondoMondo is a leading company in the e-commerce industry, seeking a highly motivated Senior Manager, Marketplace Search to lead our dynamic team of Account Managers and drive success in our middle and growth client tiers.Job SummaryWe are looking for a seasoned professional with strong leadership skills, a deep understanding of digital marketing, and...

  • Lead Economist, Seller Fees and Incentives

    2 weeks ago

    New York, New York, United States Amazon Full time

    About the RoleWe are seeking an experienced economist to join our team at Amazon, where you will play a key role in evaluating and advancing the science of determining third-party seller fees and incentives.Key Responsibilities:Develop and execute economic models to evaluate the effects of policy changes on seller behaviors and business metrics.Analyze the...

  • Cloud Software Engineer, AWS Marketplace Solutions

    3 weeks ago

    New York, New York, United States Amazon Full time

    About the RoleThe AWS Sales, Marketing, and Global Services (SMGS) team is dedicated to enhancing revenue, adoption, and growth across a spectrum of customers, from small and mid-market accounts to large enterprises, including public sector entities. Our AWS Global Support team collaborates with leading organizations, emphasizing that exceptional support is...

  • Amazon Pay Per Click

    4 weeks ago

    New York, United States IHL Group Full time

    Job DescriptionJob DescriptionSalary: 70-90kAs an Amazon Pay Per Click (PPC) Specialist, you will be creating, managing, and optimizing Ads primarily on Amazon, Google, And Walmart. IHL Group is licensed to design, manufacture, and sell top brands in the Women/Childrens Apparel category. You will help with day-to-day Ecommerce operations such as inventory...

  • Antique and Vintage Furniture Expert

    3 weeks ago

    New York, New York, United States 1stdibs Full time

    Job Overview1stDibs is a unique online marketplace that connects design enthusiasts with an extensive collection of extraordinary items, ranging from furniture and fine art to jewelry and fashion. As a premier global platform for design aficionados, we empower shoppers to discover exquisite pieces and engage with top sellers worldwide, fueled by our team's...

  • Amazon PPC Specialist

    2 weeks ago

    New York, New York, United States IHL Group Full time

    Job OverviewIHL Group is seeking a highly skilled Amazon Pay Per Click (PPC) Specialist to join our team. As an Amazon PPC Specialist, you will be responsible for creating, managing, and optimizing Ads primarily on Amazon, Google, and Walmart.Key Responsibilities:Utilize advertising software such as Helium10 for keyword research and analysis.Monitor budgets...

  • Marketplace Facilitator

    7 days ago

    New York, New York, United States Molina Healthcare Full time

    {"Job Title": "Marketplace Facilitator", "Job Summary": "We are seeking a highly motivated and detail-oriented Marketplace Facilitator to join our team at Molina Healthcare. As a Marketplace Facilitator, you will play a critical role in helping individuals and families navigate the complex healthcare system and enroll in the right health insurance plan for...

  • Marketplace General Manager

    2 weeks ago

    New York, New York, United States Reachdesk Full time

    About the RoleWe are seeking a highly experienced and skilled General Manager to lead our Marketplace team at Reachdesk. As a key member of our operations leadership team, you will be responsible for developing and executing a strategy to drive the success of our curated marketplace.The ideal candidate will have a proven track record of success in...

  • Branch Operations Support Specialist

    3 weeks ago

    New York, New York, United States IAA Full time

    IAA Holdings, LLC (IAA) is currently seeking a Flex Branch Operations Assistant to provide support remotely within the East Coast. This role is essential in addressing customer and branch inquiries under the guidance of the Flex Branch Supervisor and the designated Branch Manager. The position encompasses various clerical responsibilities and yard functions,...

Specialist, Marketplace Seller Support

4 months ago

New York, United States Macy’s Full time

**Bring Your Amazing Self to Work**

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

**Job Overview**

The Marketplace Seller Support Specialist is responsible for providing outstanding support to sellers using our platform, addressing their inquiries, and ensuring a smooth and efficient selling experience. Additionally, the support specialist plays a critical role in helping the Seller Support Senior Manager continuously improve the Seller Support function.

**What You Will Do**
- Coordinate with and guide a global team of support representatives responsible for addressing seller inquiries, issues, and complaints on the marketplace, aiming to deliver top-notch support.
- Compile reports on support metrics to assess daily queue status, team performance, and areas for improving the seller support experience.
- Contribute to developing support resources like knowledge base articles, FAQs, and tutorials to empower sellers and decrease support inquiries.
- Analyze seller feedback and trends to continually evaluate and enhance the seller support process, identifying opportunities to streamline workflows, improve efficiency, and enhance the seller support experience.
- Engage in ongoing training and development to remain updated on marketplace policies, tools, and best practices, and share knowledge with the support team.

**Skills You Will Need**

**Outstanding Customer Support**: Ability to provide exceptional support to sellers, addressing their inquiries and ensuring a smooth selling experience.

**Analytical Skills**: Capability to compile and analyze support metrics to assess team performance and identify areas for improvement.

**Problem-solving**: Excellent problem-solving abilities to directly resolve seller inquiries, concerns, and technical issues related to platform usage and other aspects.

**Communication**: Strong written and verbal communication skills to effectively communicate with diverse stakeholders including Operations, Account Management, Product teams, and global support teams.

**Technical Proficiency**: Proficiency in using CRM software, ticketing systems, and other customer support tools. Experience with Salesforce and support reporting is advantageous.

**Adaptability**: Capacity to independently organize, manage, and resolve multiple priorities in a fast-paced environment.

**Customer-centric Mindset**: Empathy, patience, and a focus on ensuring a positive seller experience.

**Continuous Learning**: Willingness to engage in ongoing training and development to stay updated on marketplace policies, tools, and best practices, and to share knowledge with the support team.

**Who You Are**
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- 1-3 years of experience in customer support or client-facing roles, preferably in an e-commerce or online marketplace environment.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs. Willing to address customer and seller escalations and platform-wide incidents that may occur occasionally after hours, on weekends, and on a defined rotation during peak season.

**What We Can Offer You**
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results

**About Macy’s**

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you exp