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Night Auditor/front Desk Clerk

4 months ago

Grand Rapids, United States Hampton Inn Grand Rapids- North Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Manage reservations and ensure all bookings are accurate
- Assist guests with any issues or complaints to ensure their satisfaction
- Operate the phone system and direct calls appropriately
- Process payments and maintain guest accounts
- Collaborate with other hotel staff to ensure a seamless guest experience

**Skills**:

- Experience in hospitality management or related field
- Knowledge of front desk operations, guest relations, and customer service
- Familiarity with hotel management systems and phone systems
- Ability to perform night audit duties is a plus
- Strong communication and interpersonal skills
- Excellent organizational abilities to handle multiple tasks efficiently

This position offers the opportunity to work in a dynamic hotel environment, providing valuable experience in guest services and hotel operations. If you are passionate about delivering exceptional service to guests, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 24 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Grand Rapids, MI 49544 (required)

Ability to Relocate:

- Grand Rapids, MI 49544: Relocate before starting work (required)

Work Location: In person