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E-commerce Customer Service Representative

4 months ago

Harrison, United States AF Supply Full time

We are seeking a Full Time E-Commerce representative to join our team You will be working alongside a team of people, helping to manage the online order and return processes.

**Responsibilities**:

- Answer customer phone calls
- Following up on order status
- Processing orders
- Contacting vendors

Qualifications:

- Previous experience in e-commerce/customer service
- Ability to work with a team
- Ability to prioritize and multitask
- Strong attention to detail
- Strong organizational skills
- Computer skills required
- Excellent written and verbal communication skills
- Experience with SAP and Magento is a plus'

'
Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

COVID-19 Precaution(s):

- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies

Communication method(s) used:

- Phone
- Chat

Work Remotely
- No

Pay: $15.00 - $18.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person