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Patient Access Representative

4 months ago

Conroe, United States Aspire Hospital, LLC Full time

**Patient Access Representative**

You have skills and great ideas. Put them to use as part of the Aspire team We encourage our team members to take an active part in improving the care and service we provide. If you have a superior level of customer service, the ability to greet our patients with a smile whether on the phone or face-to-face, and a passion for taking care for people, this is the position for you

**Responsibilities**:
The Patient Access Representative is most often the first point of contact for our patients and therefore must represent Aspire with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Aspire service standards.

The Patient Access Representative will facilitate all components of the patients’ entrance in to any Aspire facility.
- This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
- The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.
- This team member must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
- gather relevant data for eligibility and benefit verification including all medical and billable codes
- obtain prior authorization prior to service being rendered
- document all patient financial counselings activities, benefit details, eligibility and interaction in the patients chart
- some knowledge in payer prior authorization portal process

**Qualifications**:
**Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Aspire. That’s why you’ll bring to your role the right set of qualifications**:

- **Experience and Education Requirements**:_

Minimum:

- Highschool diploma/GED
- One year experience in hospital or clinic financial, registration, scheduling or insurance authorizations areas
- Alpha Numeric Data Entry 2500 kspm (40 WPM)
- EMR System
- Working knowledge of CPT, HCPCS, ICD-10, medical terminology, anatomy, and insurance plans
- **Minimum skills, knowledge and ability requirements**:_
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail
- Work independently in a self-directed, non-confrontational, collaborative manner.
- Customer focus: promotes positive internal and external relationships by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

**Job Type**: Full time
'
Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

Work Location: Conroe

Work Remotely
- No

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: Multiple locations