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Automotive Service Advisor

4 months ago


Charlotte, United States Tuffy Tire & Auto 77010 Full time

**Benefits/Perks**
- Paid Holidays
- Careers Advancement Opportunities - we are always looking to promote from within
- Reimbursement for any successfully completed ASE certifications
- Flexible Scheduling
- Closed on Sundays
- Competitive Compensation
- Non-corporate atmosphere

**Job Summary**
We firmly believe that our success is a direct reflection of our talented **Automotive Service Advisors**. If you consider yourself to be an outgoing, self-motivated individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

**Responsibilities**
- Make Customer Satisfaction number one
- Identify primary concerns and determine customer needs through open-ended questions
- Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
- Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

**Qualifications**
- Maintain a positive, energetic attitude throughout the day
- Strong organizational skills
- Demonstrates the desire to improve and advance personally and professionally
- Two years of experience in an auto repair facility is a plus
- Valid driver’s license with an acceptable driving record
- Flexible schedule and able to work weekdays, Saturdays
- Bilingual a plus (English/Spanish)