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Salem, Massachusetts, United States North Shore Physicians Group(NSPG) Full time{"title": "Patient Service Representative", "content": "About UsNorth Shore Physicians Group (NSPG) is a leader in innovative medical practices. We strive to provide exceptional patient care and support our medical teams in delivering high-quality services.We are seeking a Patient Service Representative to join our team. As a key member of our operations...
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Patient Service Representative
3 months ago
North Atlantic Surgical Suites is an ambulatory surgical center specializing in total knee and hip replacement surgery and orthopedic spinal surgery. Conveniently located on the Massachusetts border in Salem, New Hampshire, the state-of-the-art facility was created by leading-edge surgeons from Boston area Hospitals to provide the best possible patient experience.
**JOB DESCRIPTION**:As a Patient Service Representative, you will be responsible for the following:
- Prioritizes and organizes work accordingly.
- Assist in scheduling procedures, insurance benefit & prior authorization verification, and other scheduling needs.
- Ability to use payer web tools and interacting with payer staff.
- Prepares patients estimate of procedures and calls/advises patients of financial liability and prepayment requirements while advising supplemental payment options.
- Confirm, enter, and/or update all required demographic data on patient and/or guarantor in software.
- Obtaining copies of insurance card & ID, ensuring all patient signatures are listed on all required registration documents and scanned into patient accounting system.
- Collect patient payments while accurately tracking utilizing money logs and noting patient account of transaction.
- Monitor, collect payment, and provide medical records for third party requesters.
- Printing, building, & scanning of all patient charts.
- Oversee and resolve all missing documents for billing.
- Maintains clean & orderly space at front desk and the waiting room.
- Other duties as assigned by leadership.
**SCHEDULE**: 5:30am - 2pm Monday - Friday. No nights, no weekends, no major holidays.
**EXPERIENCE REQUIRED**: Two years of medical insurance verification, checking-in patients, and the ability to multi-task is required.
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
**Experience**:
- Insurance verification: 2 years (required)
Work Location: In person
