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Export Customer Service Representative

4 months ago

North Kingstown, United States Fujifilm Full time

Overview:
**Who We Are**

**FUJIFILM Electronic Materials, U.S.A., Inc.,** is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our North Kingstown, RI facility for an **Export Customer Service Representative**

**The Role**

The Export Customer Service Representative role is responsible for follow through in all phases of the customer order processing for assigned accounts. They will serve as the primary contact for customers and liaison to other company departments to provide total order fulfillment.

External US:
**Key responsibilities for this role include**:

- Support export customers as assigned
- Create export shipping documentation
- Maintain customer pricing in SAP
- SAP Order entry, order fulfillment process
- Maintain open order report, track all backorders
- Request, follow up and track all ocean bookings
- Process documents for air freight shipments
- Coordinate with planning to meet customer inventory requirements

**REQUIREMENTS**
- High School/GED required. A College degree is preferred.
- Requires a minimum of 3 years of experience in sales and marketing and/or customer service.
- Requires a minimum of 2 years of experience handling export shipments of hazardous materials.
- Experience with denied party screening is preferred.
- Strong communication skills, good general office and organizational skills.
- Import experience preferred.
- SAP experience required.
- IATA and IMDG certifications preferred.

**MENTAL & EMOTIONAL REQUIREMENTS**
- **
Resilience -** Adapting well in the face of workplace stressors, the ability to work effectively and efficiently in high stress and conflict situations, the ability to remain poised under all circumstances, the ability to maintain regular attendance and be punctual.
- ** Communication -** The ability to successfully and professionally express and exchange ideas and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals including customers/clients, the ability to work as an integral part of a team, ability to interact effectively with people in a positive manner that engenders confidence and trust.
- ** Reasoning and decision-making -** The ability to understand, remember and follow verbal and written instructions, the ability to reason logically and make sound decisions.
- ** Comprehension -** The ability to complete tasks without direct supervision, the ability to simultaneously address multiple complete problems.
- ** Organizational skills -** Ability to multitask without loss of efficiency or accuracy, the ability to work and sustain attention with distractions and interruptions, the ability to perform in situations requiring speed, deadlines or productivity quotas.

**FUJIFILM Electronics Materials, U.S.A., Inc.,** is part of the Fujifilm family - a company that has been evolving and transforming for more than 85 years. Fujifilm is focused on four strategic business areas: _Advanced Materials_, including electronic materials for semiconductor manufacturing; _Imaging_; _Healthcare_; and products and services to support _Business Innovation_. As a global company, Fujifilm has revenues of $21 billion, with 310 group companies and 73,275 employees worldwide.

FUJIFILM Electronic Materials, U.S.A., Inc. is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.