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Customer Support Associate

3 months ago

New Hyde Park, United States T.F. O'Brien Cooling & Heating Full time

Air Conditioning
- New Air Conditioning Installation
- Air Conditioning Repair
- Air Conditioning Maintenance
- AC Service
- Air Conditioning Systems
- Ductless Air Conditioning
- Mini-Split Air Conditioning
- Variable Refrigerant Volume (VRV) Air Conditioning
- High Velocity Air Conditioning- Heating
- Heat Pumps
- heating system maintenance
- heating system repair
- heating systems
- Heating Service
- new heating system installation
- High Velocity Heating
- Ductless Heating
- boilers
- Furnaces
- Oil Conversions
- Air Quality Products- ductless
- Ductless AC & Heating Installation
- Ductless Air Conditioner Contractor
- ductless repair & maintenance
- Ductless System Warranties and Costs
- Mini-Split Air Conditioning & Heating
- Mini-Split Repair & Maintenance- Commercial HVAC
- Commercial Air Conditioning Installation & Repair
- Commercial Boilers Installation & Repair
- Commercial Heating Installation & Repair- Commercial Maintenance- Commercial Cooling System Tune-Ups
- Commercial Heating System Tune-Ups
- Commercial Rooftop Installation & Repair
- Variable Refrigerant Flow (VRF) Commercial Ductless- Indoor Air Quality
- Air Sterilization- Resources/About
- Kerry’s HVAC Blog
- Incentives
- Service Areas Map
- Careers
- Installations Before and After
- HVAC Maintenance Plans
- Residential HVAC Resources
- generators
- Learn About Ductless Systems (Infographic)
- HVAC Solutions
- Privacy Policy
- Promotions- Contact Us- PromotionsServing Long Island Since 1934 516.488.1800Contact Us
- Promotions
- Air Conditioning
New Air Conditioning Installation
- Air Conditioning Repair
- Air Conditioning Maintenance
- AC Service
- Air Conditioning Systems
- Ductless Air Conditioning
- Mini-Split Air Conditioning
- Variable Refrigerant Volume (VRV) Air Conditioning
- High Velocity Air ConditioningHeating
Heat Pumps
- heating system maintenance
- heating system repair
- heating systems
- Heating Service
- new heating system installation
- High Velocity Heating
- Ductless Heating
- boilers
- Furnaces
- Oil Conversions
- Air Quality Productsductless
Ductless AC & Heating Installation
- Ductless Air Conditioner Contractor
- ductless repair & maintenance
- Ductless System Warranties and Costs
- Mini-Split Air Conditioning & Heating
- Mini-Split Repair & MaintenanceCommercial HVAC
Commercial Air Conditioning Installation & Repair
- Commercial Boilers Installation & Repair
- Commercial Heating Installation & RepairCommercial Maintenance
- Commercial Cooling System Tune-Ups
- Commercial Heating System Tune-Ups
- Commercial Rooftop Installation & Repair
- Variable Refrigerant Flow (VRF) Commercial DuctlessIndoor Air Quality
Air SterilizationResources/About
Kerry’s HVAC Blog
- Incentives
- Service Areas Map
- Careers
- Installations Before and After
- HVAC Maintenance Plans
- Residential HVAC Resources
- generators
- Learn About Ductless Systems (Infographic)
- HVAC Solutions
- Privacy Policy

Serving Long Island Since 1934
516.488.1800

**Are You Interested in a Career as a Customer Support Associate at T.F. O’Brien?**:
We offer a great starting salary, and paid training. If you’re ready to jump start your HVAC career, let’s talk. Click below and get started today.
I'm Ready to Apply
- We are an Equal Opportunity Employer and all inquiries are kept confidential._

**Customer Support Associate**

T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Full Time: Onsite
Pay: $21 - $25.00 Per Hour + Commission

**_ Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture,_** **_Stability and Paid Training_**

T.F.O' Brien Cooling & Heating is looking for an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

The best customer support associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to help people. Customer support associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and the customer support associate can gather that for you. Problem-solving comes naturally to the customer support associate.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Qualifications**:

- Strong people skills.
- Assist dispatching field personnel.
- Ability to understand and offer solutions to customers.
- Excellent organizational & communication skills.
- Capable of multi-tasking & working on and/or involved with multiple projects.
- Desired to learn and be a team player.

**Responsibilities**:

- Scheduling of service calls.
- Promote the residential servic