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Director, Operations
4 months ago
**Director, Operations - Arizona, Colorado, Kansas & Oklahoma**
Job Overview:
The Director of Operations will be responsible for leading the NSA Brands division (200+ stores) of National Storage Affiliates in all facets of store operations and performance. This person will lead a team of Regional Managers, Area Managers and field team members to deliver a great experience for our team and customers while living and promoting our values as the leader of the NSA Brands division.
This position requires a minimum of 50% travel.
Reports to: Sr. Director Operations
**Compensation Range: $95,000 - $100,000 Base + Bonus + Long Term Incentive**
Principal Job Duties:
- Leads with passion and is focused on delivering a great product and service to our customers both externally and internally.
- A fit within the company culture and proven ability to promote the mission, culture and values of our company in word and deed at all levels
- Employee development is a passion This person must teach and coach constantly If our team grows, we grow
- Is a superior communicator Up, down, and sideways. Written, verbal, text, and even emojis. Be clear, be compassionate, be honest and above all a great listener.
- Operations Ninja Superior knowledge of multiple operational functions and principles, including finance, customer service, sales, and employee development.
- Collaborator extraordinaire None of us is as smart as all of us Being an effective partner is must. We are all in this together
- Is teachable and hungers for knowledge. We don't expect you to know it all but we do expect you to be open to learning and growing as a leader and a person.
- Grows the business At the end of the day this is what operators do. We execute
- Can see the forest through the trees. At times we are in the weeds and others flying 10,000 feet above. You can dig and soar with equal measure.
- Develops and implements long range business strategies to ensure that stores across the region are meeting or exceeding forecasted revenue plans.
- Responsible for key performance indicators (KPI) across the division.
- Possess the ability to inspire, have fun and have a team follow you because they want to, not because they have to.
Qualifications/Requirements:
- Bachelors Degree preferred
- 5-7 years of Management experience in multi-unit environment is required
- Leading operations changes across the organization
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
About NSA
Denver based National Storage Affiliates (NYSE: NSA) is a leading self-storage REIT with over 1,000 properties spread across 42 states including Puerto Rico as of March 31, 2024. NSA is one of the largest owners and operators of self-storage properties in the U.S.
**Benefits**:
- 100% paid medical/vision/dental for employee only plans with up to $2,400 funding towards HSA.
- 401(K) with employer match.
- Employee Assistance Program.
- A positive work culture of high integrity team members.
- Opportunities for career development and training.
- A healthy work life balance including quarterly wellness days.
