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Collections Associate
4 months ago
Position Overview
The Collections Associate will manage an assigned portfolio of independent trade customers at appropriate DSO levels. This includes research and resolution of non or short payments and partnering with customers and communication across internal teams. Additional responsibilities include compilation and communication of status and customer analysis.
**Job Description**:
**Research and resolve non or short payment, including**: Partner with customers ongoing and consult with them promptly as issues arise
Research invoices and proof of delivery documentation
Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary
Consult with contract compliance team to validate contract terms and expected adjustments
Work with sales team on any issues requiring joint communication with customer
Review and gain approval for resolution with supervisor as necessary per threshold guidelines
Process approved adjustments as required
Adhere to credit hold restrictions to minimize bad debt exposure
Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly
Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance Assist in designing format of analysis
Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues
In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager
Document all collections procedures
**Travel Required**: No
Environment
**Office**: Office Temperature (65F to 75F)
Hybrid schedule
**Skills**:
**Special Skills**: Demonstrated proficiency in Excel; experience with financial systems and software (e.g. AR/AP/GL package) preferred
Years Of Experience
**2-5**: Minimum of 2 years of applicable experience
**We offer**:
Weekly Pay
Benefits available from day 1 (medical, dental, vision
Company matched 401k
PTO and Holiday Pay offered
Career Progression Opportunities
Tuition Reimbursement
Employee Health & Wellness program
Employee Discounts / Purchasing programs
Employee Assistance Program
\#LI-Hybrid
**Qualifications**:
High School Diploma - General Studies
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
**Company**: C&S Wholesale Grocers, LLC
**Job Area**: Finance - AR
**Job Family**: Finance
**Job Type**: Regular
**Job Code**: JC0145
**ReqID**: R-256936
