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Customer Service Representative

4 months ago

Allentown, United States Enterprise Mobility Full time

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Part Time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $15.52 / hour plus potential bonuses and is located at the Lehigh Valley Airport, 3311 Airport Road Allentown, PA 18109.

We offer:

- Employee rental car discounts
- Training and development

Schedules available are:

- Friday
- Sunday: 10:00am
- 6:00pm
- Tuesday, Wednesday, Friday, Saturday: 4:00pm
- 9:00pm

**Responsibilities**:

- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Equal Opportunity Employer/Disability/Veterans_

**Qualifications**:
- Must be at least 18 years old- High School Diploma or G.E.D. required- Must have 6 months of customer service experience or sales experience in retail, guest services, or administrative support
- Must be able to understand, read, write, and speak English- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.