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Receptionist

4 months ago

Norfolk, United States Rick Hendrick Chevrolet Collision Center (Norfolk) Full time

Rick Hendrick Chevrolet Collision Center (Norfolk)

Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502

Summary:
Responsible for answering and directing incoming phone calls. Greets customers as they enter the dealership showroom.

Supervisory Responsibilities:
This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming calls in a courteous and professional manner.
- Takes accurate messages.
- Maintains CSI at or above company standards.
- Directs calls to the appropriate department or person.
- Greets customers as they enter the dealership showroom.
- Directs customers to the appropriate department or person.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
No prior experience or training required.

Verbal and Writing Ability:
Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:
Reasoning Ability:
Certificates and Licenses:
Environment Demands:
Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.

Physical Demands:
The Receptionist is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

- Analytical - Collects and researches data.
- Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
- Adaptability - Changes approach or method to best fit the situation.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
- Planning/Organizing - Uses time efficiently; Sets goals and objectives.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Quantity - Meets productivity standards; Strives to increase productivity.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.