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Patient Services Specialist I #full Time
4 months ago
**Job Summary**:
The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
**Responsibilities**:
- Schedule appointment requests.
- Communicate insurance participation, financial responsibility and time of service policy.
- Obtain patients’ insurance/demographic information and register in EPIC.
- Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
- Participate in team discussions about complex patient scheduling needs.
- Address outstanding Epic work queue accounts.
- Schedule Epic referral.
- General faxing, filing, and mail sorting.
- Provide support and back-up coverage as needed.
- Performs other related duties as assigned.
**Job Requirements**:
- High School Diploma or the equivalent required.
- Minimum of 1 year of relevant experience including proficiency in medical terminology.
- Excellent customer service and problem assessment skills.
- Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.
**Hourly Rate Ranges: $23.35 - $29.43**
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
**61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
