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Assistant Studio Manager
4 months ago
ABOUT US
We’re Brightside, a feel-good company from the Founders of Drybar. We’re looking for a motivated, eager, and committed Assistant Studio Manager to join our Culver City team and inspire our guests to feel lighter and brighter Brightside brings the benefits of infrared sauna and yoga together into one healing and day-changing experience that leaves our team and our guests feeling good. It has been our deepest wish to create a yoga concept that is consistent, genuinely uplifting, inspiring and filled with heart & soul. You know all the feel-good amazingness you experience at Drybar? - You’ll find it here too.
THE FEEL-GOOD REVOLUTION
BENEFITS & PERKS
A revolutionary, feel-good culture
Competitive wage
Referral bonus
1 Week PTO
Paid sick leave
W-2 employee status (we take care of everything for you)
Discount on Brightside apparel & retail items
Free unlimited Brightside yoga
1 free sauna session per month
## ABOUT YOU
You create a positive, inclusive environment where your team is passionate about delivering an amazing guest experience, each and every time.
You are experienced in managing front of house operations for high-volume retail service businesses, technically proficient and acutely aware of your surroundings.
You appreciate feedback (given and received) and you consistently look for ways to improve processes and efficiency.
You are grounded and you are warm in nature with strong communication skills.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the in-studio yoga and sauna experience, for our guests - as well as for you and your future.
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of infrared & yoga.
You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Brightside.
Words that describe you include: Self-starter, servant-leader, energetic, technically proficient and detail-oriented.
## ROLE RESPONSIBILITIES
Demonstrate and embody The Feels, our core values
Foster meaningful, positive relationships with your team and guests
Oversee our Host Team, which includes recruiting, interviewing, onboarding, and training
Retain a best-in-class Host team by prioritizing a healthy culture and performance management
Ensure studio cleanliness is maintained to Brightside's standards
Manage studio inventory, including retail & apparel items
Support the Studio Team (General Manager, Lead Instructor, Guest Experience) on studio initiatives, special events, etc
## EXPERIENCE REQUIREMENTS
3-5 years in retail, preferably high-volume membership-based fitness, wellness, hospitality or service-related experience
Previously hired & managed a team of 5+ direct reports
Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills
Proven track record in creating a 5-star guest experience
Are a go-getter with a can-do attitude and plenty of positivity to spare
Have a no task is too small attitude
Experience with Mariana Tek & Zendesk preferred
