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Assistant Store Manager

4 months ago

Baltimore County MD, United States Giant Food of Maryland, LLC. Full time

**Who Is Giant?**

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.

Giant’s mission is beyond stocking groceries on shelves, we strive **to be the most trusted and loved local food retailer in our community**.

ASSISTANT STORE MANAGER
- Experienced big-box supermarket managers and assistant managers are encouraged to apply._

Giant is hiring Assistant Store Managers We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

ASMs are responsible for day-to-day operation and development of their store, including **customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management**.

Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM).

Primary responsibilities of all assistant store managers include:

- Plan, implement, and follow-up on weekly sales programs
- Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
- Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
- Oversee and lead operational team, including department managers and associates
- Conduct store tours to evaluate store conditions vs standards and respond accordingly
- Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
- Develop a positive customer shopping experience and ensure customer satisfaction
- Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
- Respond to customer inquiries on merchandise and make appropriate recommendations
- Ensure accuracy of store signage
- Uphold Giant’s customer service standards (“Count on Us, Count on Me” commitments):

- Greet and thank every customer with a smile
- Wear a clean uniform and name badge
- Give customers undivided attention
- Bag and package product with care
- Demonstrate urgency in reacting to long lines
- Apologize and make it right or get someone who can

As a Customer Service Manager, you will:

- Manage daily operations of the Front End & Customer Service areas and hiring and development
- Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance
- Engage store associates and department managers in order to meet store and company goals
- Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
- Supervise store operations as needed in absence of Store Manager
- Review front end schedules prior to posting
- Manage store community relations programs

As a Non-Perishable Manager, you will:

- Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments.
- Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunities
- Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
- Participate in planning, implementation and follow up of weekly sales programs
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid overstock and out of stock
- Manage product storage and rotation to reduce spoilage and damage
- Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized

As a Perishable Manager, you will:

- Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments.
- Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Baker associates; review schedules of all new associates to ensure proper training opportunities
- Participate in planning, implementation and follow up of weekly sales programs
- Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid oversto