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Lead Case Manager Ii

3 months ago

Anaheim, United States City Net Full time

**Position Overview**: Lead Case Managers (LCMs) perform all duties of Case Managers. They provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, LCMs seek to connect unsheltered homeless neighbors to sustainable housing. LCMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; LCMs work with clients on developing long-term housing plans. LCMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

Lead Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

Additionally, Lead Case Managers are responsible for assisting supervisors in monitoring staff performance, schedules, and expenses, and providing guidance, peer-mentorship, and training to Case Managers to help them meet the requirements established for their positions.

**Work Environment and Expected Hours**:This is a regular, full-time, hourly position that operates primarily “in the field” (not in an office or from home), with daily travel and work within the community. This is an essential, client-facing position during any crisis.

This position works 4 days per week, 10 hours per day (4/10s schedule).

**Essential Functions**:
Supervisor Support
- Support Program Supervisors in ensuring that all Case Managers (CMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.
- Support Program Supervisors in coaching, mentoring and training CMs as needed. Thoroughly document all coaching, mentoring, and training
- Support Program Supervisors in monitoring CMs’ performance on an ongoing basis.
- Regularly, supportively, and—whenever possible—confidentially provide CMs both positive and/or growth-focused feedback. Provide concrete growth suggestions.
- Communicate regularly, openly, honestly, and fairly with Program Supervisors about your observations and concerns regarding CMs’ performance and other job-related behaviors.
- Assist in CM scheduling.
- Support Program Supervisors in completing and coordinating special projects, as they arise.

Administrative Support
- Support Program Supervisors with the administration and completion of case management tasks.
- Implement team logistics and communicate with upper management on the status of projects.
- Ensure CMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures.
- Work closely with the Data Specialist to ensure all CMs are following the current HMIS procedures and best practices.

Team Leadership
- At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs.
- Professionally represent City Net at local, County, and City collaborative meetings.
- Cultivate a positive work environment by promoting teamwork and collaboration among staff.
- Provide real-time guidance and training to CMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested.

**Required Competencies**:

- Meaningful Case management experience with people affected by homelessness, including those affected by substance use disorders, chronic health and mental health concerns, domestic
- and intimate-partner violence, and/or human trafficking
- Homelessness service professional contacts in the target area
- Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers
- Strong interpersonal, plan execution, and time management skills
- Ability to work flexible hours, including evenings and weekends
- Professional verbal and written communication skills
- Ability to work as a leader and as part of a team
- Proficient PC, Microsoft Office Suite, and iPhone skills
- Ability to accomplish goals and produce valuable results with mínimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- Ability to inspire, train, motivate, challenge, and coordinate others
- Excellent professional boundaries
- Will be required to drive a company vehicle to transport clients.