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Customer Service Representative

3 months ago

Katy, United States Heidelberg Materials US, Inc. Full time

**AutoReqId**: 20233BR

**Pay Class**: Salaried Non-Exempt

**Minimum Pay Rate**: $44,630.00

**Maximum Pay Rate**: $56,345.00

**Department**: Customer Services

**Line of Business**: Aggregates

**Position Type**: Full-Time

**Job Posting**:
**The Role and the Company**

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

The **Customer Service Representative** role is based in **Katy, TX** and reports directly to the Logistics Director.

This is a great opportunity to be a key player in our customer service department. This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.

**What you’ll get to do**
- Receive & process all customer orders timely and efficiently.
- Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent.
- Answer incoming telephone calls to the Customer Service center in a positive and professional manner.
- Communicate order confirmations & completion status to customers.
- Data entry of all customer and job information into JWS.
- Interface with customers, truck drivers, Sales, & Plant personnel.
- Coordinate and maintain product order delivery of shipments with approved freight carriers through Heidelberg Materials distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
- Maintain a high level of knowledge regarding product offerings throughout Hanson Aggregates.
- Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather.
- Follow all applicable safety policies and procedures.
- Other duties and projects as assigned by management.

**Essential Experience and Skills**
- Excellent written & verbal communication skills; Specifically, telephone skills.
- Bilingual Spanish essential.
- PC skills and knowledge of Windows based programs essential.
- JWS.
- S.A.P. skills and knowledge essential.
- Experience in sales or inside sales environment a plus.
- Product knowledge in aggregate industry helpful.
- Experience in a high pressure, fast paced team environment.
- Customer Service concepts.
- Ability to travel as needed (up to 10%).
- High School education or equivalent.

**Preferred Experience and Skills**
- College degree or equivalent experience preferred.
- Education, trainings, or certifications beyond high school.
- Product knowledge in construction materials.

**Work Environment**
- Role operates primarily a professional office environment but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels.

**What we have to offer**
- Competitive base salary and participation in our annual incentive plan.
- Highly competitive benefits programs.
- 401k retirement savings plan with an automatic company contribution as well as matching contributions.

IND123

**Employer Statement**: Equal Opportunity Employer - Minority / Female / Veteran / Disabled