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Customer Service Rep

4 months ago

Montgomery, United States Performance Foodservice Full time

**Company Description**

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

**We Deliver the Goods**:

- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America's food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect

**Position Purpose**:
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

**Responsibilities may include, but not limited to**:

- Input customer orders and customer credits.
- Input order and invoicing information accurately and in a timely manner.
- Daily maintenance of customer base, assists customer service and communicates to outside sales team.
- Interact with many key accounts directly, sometimes as a lead person but also in a support role for outside sales staff with direct account responsibility.
- Assist customers with orders and problems. Contact vendors and requests samples for customers.
- Administrative assistant on an as needed basis, potentially in functional areas outside of the sales area which involves higher interaction with suppliers.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, and writing sample requests when necessary.
- Handle inventory for the concept to ensure all orders are fulfilled.
- Make weekly and monthly reports, KPI's, and surveys.
- Attend training and Customer Service meetings.
- Performs other related duties as assigned.

**Schedule**: Monday - Friday 8AM - 4:30PM

Must work a rotating Sunday schedule.

**Required Qualifications**

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 6 - 12 Months

Customer service, call center and / or related area.

Familiar with Microsoft systems and practices (Excel/Outlook/Word).

**Preferred Qualifications**

College Degree

1 - 2 years customer service, call center and / or related area within foodservice industry.

Excellent communication and presentation skills.

**EEO Statement**

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.