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Customer Program Manager

3 months ago

Philadelphia, United States Incora Full time

_**Our Incora Story is really taking off - we’d love you to join us for the journey.**_

**We are currently seeking an exceptional customer service professional to join us as a Customer Program Manager**

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The **Customer Program Manager** is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships.

This role I is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

**About you**
- Bachelor’s degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management.
- Demonstrated ability to provide excellent customer service/and real-time problem-solving strategies.
- Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.
- Strong process management and process improvement skills and/or experience with JIT Contract programs
- Aerospace industry product knowledge is required.
- In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point, Access is a plus.
- Strong understanding of supply chain management/distribution processes and Wesco philosophy
- Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations
- Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results.
- Excellent interpersonal “savvy”, with the ability to communicate well with high-level personnel (internal or external)
- Strong instructional, training, coaching and mentoring skills.
- Strong verbal, written and formal presentation skills.
- Ability to travel frequently, as required.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
- **Courage **Take ownership for issues and problems.
- **Collaboration **Share knowledge and experience with others
- **Commitment - **Focus on ensuring internal and external customer expectations are met in a timely way.

**What Incora can offer you**:An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive’s program.
- Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
- Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
- Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
- Family friendly policies such as 2 weeks paid parental leave.
- We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
- Employer paid Group Life Insurance at 1x salary, STD, and LTD.
- Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
- Incora offers a 401K plan with company match.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story

**Incora** is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and opera