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Customer Specialist

4 months ago

Torrance, United States aiTWorks Full time

*Job Type: Full-Time

*Job Title:Customer Specialist

*Office: Torrance, CA

*Working Hours: Working days are scheduled as shifts/ different every week based on store needs (Full time 40 hrs a week)

*Salary: $21.00〜23.00/hour (Depends on your skills and experience)

*Job Duties:

- Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
- Address customer needs in a prompt and friendly manner while actively seeking to understand customer concerns, requests, and expectations
- Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking the initiative to find appropriate resolutions
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
- Actively participate in store staff meetings to improve customer service, store operations, and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high service standards, exceed customer expectations, and lead by example
- Conduct an Eye Exam

*Requirement:

- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
- Strong communication skills (verbal & written), including strong relationship building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room

Preferred Qualifications
- High school or equivalent
- 1 year of Retail Experience
- Optical Experience
- Management / Lead experience

*Benefit:

- Health insurance
- Paid time off
- Dental insurance
- Flexible schedule
- Vision insurance
- Employee discount
- Employee assistance program
- Parental leave
- Commuter reimbursement
- Other

Pay: $21.00 - $23.00 per hour

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)
- Retail: 1 year (required)
- Optical: 1 year (required)

Work Location: On the road