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Resident Advisor, Family Center
3 months ago
**TITLE**:Resident Advisor, Family Center
**DEPARTMENT**:Programs
**REPORTS TO**:Swing Shift Manager
**Employment Status**:Part Time
**Reg. Hours Worked**: 32hrs, Non-Exempt
**Schedule**: Friday-Monday, 6am - 2:30pm
**Hourly Rate**: $21/hr.
**JOB SUMMARY**:
Resident Advisor is responsible for the wellbeing of the clients at their assigned Interim Housing Site during their shift. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, and assists in supervising the volunteers. The Resident Advisor provides for the general welfare and safety of all persons who visit the facility or its grounds and promotes positive relationships with neighboring businesses and organizations. Resident Advisor provides continuity for the care coordinators in their efforts to assist residents with legal, health, personal, recovery, and other issues, during their assigned shift.
**ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following**:
- Help secure the premises and account for current residents at the beginning of each shift.
- Greet visitors and assist their access to the facility; promote a safe and welcoming environment.
- At designated locations, regularly walk surrounding neighborhood to help maintain cordial relationships with neighbors.
- Ensure that Union Station policies and procedures are carried out correctly.
- Prepare and maintain a safe, secure, and neat work area; maintain visual surveillance of the common areas and maintain order as needed.
- Notify appropriate staff and law enforcement in situations that threaten the safety of staff, clients or the security and working conditions of the location.
- Contact appropriate staff as needed to report issues and/or incidents to ensure all staff supporting clients have updated information.
- Ensure communication between shifts and during shift regarding day-to-day site operations
- Strive to recognize the best in each client/guest and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength-based case management tools.
- Assist client/guest in navigating and abiding by their Occupancy Agreement. Provide advocacy and assistance for client/guest during rules violation.
- Review documents, policies and procedures with new residents and obtain required signatures.
- Conduct wellness checks and document accordingly.
- Complete required documentation by maintaining accurate client records and logs.
- Upon learning of personal health and welfare needs of the clients, encourage clients to seek any needed assistance from their primary case managers.
- Provide appropriate crisis intervention to clients which can include: support, problem-solving, meeting immediate needs, and/or ensuring client safety by calling for emergency services when needed.
- Ensure that all meal-related duties are completed as required.
- Provide basic cleaning of common areas as needed in addition to professional cleaning services at assigned site.
- Maintain a positive relationship with volunteers by providing support and supervision as needed.
- Complete CA Guard Card Training course within 60 days of hire. Obtain and maintain an active CA Guard Card if eligible. _(Cost of course and licensing provided by employer)._
- Participate in job-related training events and attend staff meetings as required by supervisor.
- Attend occasional offsite meetings outside the scheduled shift.
- Other duties as assigned.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT**:
- Work indoors in temperature controlled environment and exposed to outdoor weather. The noise level in the work environment is usually moderate.
- Stand for long periods of time; move and walk to various locations (3 miles walking per day); climb stairs, stoop, kneel, reach, pull, push, bend, and twist and lift and or move objects (35 lbs.) for substantial periods of time during the day.
- Able to work weekends on a regular basis.
- See, hear and speak clearly in order to give and receive information and instructions.
- Ability to remain awake throughout the night if assigned an overnight shift.
- Ability to write to complete paperwork and nightly logbook.
- Ability to interact with other employees, residents, customers and members of the public.
- Ability to react and adapt to a changing work environment.
- Ability to receive occasional phone calls from supervisor when off duty regarding schedule changes.
- May require exposure to infectious agents.
**KNOWLEDGE, SKILLS AND ABILITIES**:
- Good written and verbal communication skills.
- Ability to interact with the public in a courteous manner.
- Knowledge of crisis intervention.
- Ability to use de-escalation techniques to assist clients in maintaining adherence to site guidelines.
- Strong interpersonal skills.
- Good problem solving and observation skills.
- Knowledge surrounding poverty, homelessness and social factors involve
