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Member Solutions Specialist

4 months ago

San Francisco, United States Patelco Credit Union Full time

About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview:
Are you ready to make a difference as a Personal Banker (Member Solutions Specialist) and elevate our members’ experience by delivering exceptional service? This exciting opportunity empowers you to maximize member engagement by providing a range of product options. You will directly assist members in opening new accounts, offering credit card products, Money Market/CD accounts, consumer loans, and mortgage loans. We’re united in our mission to help uplift each other, our members, and the communities we serve.

**Responsibilities**:

- Offer best-in-class service to our members through prompt, efficient, courteous, and professional interactions.
- Assist members with complex financial transactions and accounts and ensure their needs are met through proactive follow-up and resolution.
- Advise our members in the areas of debt management, credit advancement, mortgages, and overall financial well-being.
- Engage members in an in-depth financial health evaluation using available tools to recommend and open appropriate products and services.
- Support community relationships on an as-needed basis
- Adopt new and existing tools that will enhance the member experience and consultation process.
- Advocate member adoption of new technology, campaigns, promotions, and digital products.
- Partner with our internal experts to recommend products and services to our members so they can achieve financial freedom.
- Be a resource to train new and existing team members as needed
- Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.- Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.
- Other duties as assigned.

Qualifications:

- Minimum 3-5 years of prior experience as a teller and personal banker
- Maintain eligibility for NMLS, Medallion, and Notary certifications.
- Excellent verbal, written, and social communication skills
- Ability to be professional and understanding in all interactions.
- Willing and able to be flexible and adapt to changing job requirements
- Ability to operate as a self-starter with strong organizational skills
- Passion for providing exceptional service, Integrity, and Resourcefulness
- Eagerness to learn and a drive for continuous improvement
- Some evenings and Saturdays are required
- Must be willing to travel
- Bachelor's degree in business, Finance, or associated field preferred

Target Base Pay:
$27.00 / per hour

Compensation at Patelco:
We Offer:
**Physical Health**:

- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Rewards for completing wellness related activities

**Financial Health**:

- Competitive compensation packages with bonus opportunity
- 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition reimbursement

**Emotional Health**:

- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays

**Personal Development**:

- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Volunteer work

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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