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Lady Lake, United States Holiday Inn Express & Suites Full time

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you

RESPONSIBILITIES

Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Reconcile and complete all daily Front Desk Agents’ work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM.
Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations.
Provide next day reports for the front office, housekeeping, sales, and GM as requested.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Provide guests with information regarding hotel facilities and local attractions.
Answer and route calls as appropriate; take guest messages with accuracy; assist in handling mail and other electronic communication.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests’ needs and respond timely, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift; maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
The shift is 11p-7a 2days a week days may vary. Must be able to work weekends

**Job Type**: Part-time

Pay: $14.00 - $14.50 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 8 hour shift
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person